Troubleshooting and Technical Support

If you run into a problem installing or running Britannica CD, scan through the following information to try resolving the problem yourself. You might find the solution to your problem and be working productively again within minutes. If you still cannot get Britannica CD to run properly, then call our technical staff at one of the following numbers:

Within the United States and Caribbean

Schools and Libraries: 1-800-554-9862
All Others: 1-800-323-1229 -or- 1-312-347-7005

Outside the U.S.: 1-312-347-7438, or
Australia: 02-680-5619
Belgium, France, Germany,
The Netherlands, Switzerland: 33-1-39-244-545
Italy: 6-588-2234
Korea: 080-021-1718
New Zealand: 09-479-3752
Philippines: 02-815-0159
United Kingdom: 0181-669-4355

If you have electronic mail, you may send messages to support@eb.com. If your copy of Netscape is Internet-enabled, you can send mail from the above hyperlink