InfoSud VRS

Using InfoSud Chat Service

1. Starting a Chat session
The users can click on icon InfoSud Digital. There is a short form and the users have to fill it to identify themselves. They pose general questions about the topic they want to deal with. Clicking on the botton chat  a live conversation with a reference documentalist starts.

Wait few minutes. The documentalist could be busy with other users. A message appear on the screen: "In a short time a referencist will be with you"

A chat window will open on your screen automatically when documentalist is ready. So appears the welcome message and session starts.


2. Chat session tools

 
A. Chat

The most innovative tool of InfoSud is the chat service. It allows to write instantaneous messages with the referencist.  He/She could take several minutes looking up and sending you an answer. In any case the documentalist can establish a dialogue to require the answer and send an email with more information to the user. So the referencist can consult printed sources and/or turn to experts of the matter.


 B. Co-browsing

The documentalist and the user can browser together and at the same time, too.
The referencist starts a co-browser session and sends a Web page that loads automatically on the left side of the screen. On the right side there is the chat window "Co-browser session made by the documentalist".
 

 Requirements to a right co-browsing  session
The users have to:
-    a browser compatible version
-    firewall disabled
-    accept cookies 
-    delete Internet temporary files
For more information, please consult  Recommendations and technical requirement.

3. Closing a Chat session

There is an option "Close session". A complete transcript of the session will appear on the screen. So the users can save or print it. 

4. Transcript Chat session

InfoSud will send a complete copy of every chat session to users e-mail address. In this copy the users receive text messages, URL, commentaries, explanations and more information. from the referencist.

Alternatevely the users can check and print every chat session at every time by their own counts.