Vicente Martínez-Tur

January, 2012

 

University of Valencia
Faculty of Psychology
IDOCAL (Research Institute of Human Resources Psychology,
Organizational Development and Quality of Working Life)
Av. Blasco Ibáñez, 21
46010 Valencia
vicente.martinez-tur@uv.es
                                                                      

EDUCATION

Ph.D.                         University of Valencia
(January, 1998)       Valencia, Spain
                                   Social and Organizational Psychology
                                  
Licence-B.A.           University of Valencia
(June, 1993)             Valencia, Spain
                                   Psychology
                                  

ACADEMIC POSITIONS
           
2010-present            Professor, IDOCAL, University of Valencia, Spain
2002-2010                Associate Professor, IDOCAL, University of Valencia, Spain
1996-2002                Assistant Professor, IDOCAL, University of Valencia, Spain
July 2010                  Visiting Professor, Deakin University, Australia
July 2008                  Visiting Professor, Portland State University, USA
2006-present            Partner coordinator of the Erasmus Mundus Master in Work, Organizational, and Personnel Psychology (WOP-P), University of Valencia, Spain
                       
RESEARCH INTERESTS

Service quality and customer satisfaction
Third sector (or non-profit) organizations
Organizational justice in services
Organizational trust in services
Service climate

 MAIN ISI JOURNAL PUBLICATIONS

 

  1. Moliner, C., Martínez-Tur, V., Peiró, J.M., Ramos, J., & Cropanzano, R. (in press). Perceived Reciprocity and Well-Being at work in Non-Professional Employees: Fairness or Self-Interest? Stress & Health. 
  1. Martínez-Tur, V., Tordera, N., Peiró, J.M., & Potocnik, K. (2011). Linking service climate and disconfirmation of expectations to customer satisfaction: a cross-level study. Journal of Applied Social Psychology, 41, 1189-1213.
  1. Potocnik, K., Tordera, N., Martínez-Tur, V., Peiró, J.M., & Ramos, J. (2011). Is service climate strength beneficial or detrimental for service quality delivery? European Journal of Work and Organizational Psychology, 20, 681-699
  1. Sánchez-Hernández, R., Martinez-Tur, V., Peiró, J.M., & Moliner, C. (2010). Linking functional and relational service quality to customers’ satisfaction and loyalty: differences between men and women. Psychological Reports, 106, 1-13. 
  1. Martínez-Tur, V., & Peiró, J.M. (2009). The trust episode in organizations: implications for private and public social capital. Social Science Information, 48, 143-174.
  1. Sánchez-Hernández, R., Martínez-Tur, V., González, G., Peiró, J.M., & Ramos, J. (2009). A cross-level analysis of the links between service quality and disconfirmation of expectations and customer satisfaction. Psicothema, 21, 421-426.
  1. Sánchez-Hernández, R., Martínez-Tur, V., Peiró, J.M., & Ramos, J. (2009). Testing a hierarchical and integrated model of quality in the service sector: functional, relational, and tangible dimensions. Total Quality Management & Business Excellence, 20, 1173-1188.
  1. Moliner, C., Martínez-Tur, V., Peiró, J.M., Ramos, J., & Cropanzano, R. (2008). Organizational justice and extra-role customer service: The mediating role of web-being at work. European Journal of Work and Organizational Psychology, 17, 327-348. 
  1. Mañas, M.A., Jiménez, G., Muyor, J.M., Martínez-Tur, V., & Moliner, C. (2008). Tangibles as predictors of customer satisfaction. Psicothema, 20, 243-248. 
  1. Martínez-Tur, V., Peiró, J.M., Ramos, J., & Moliner, C. (2006). Justice perceptions as predictors of customer satisfaction: The impact of distributive, procedural, and interactional justice. Journal of Applied Social Psychology, 36, 100-119.
  1. Martínez-Tur, V., Peiró, J.M., & Ramos, J. (2005). Linking situational constraints to customer satisfaction in a service environment. Applied Psychology: An International Review, 54, 25-36.
  1. Martínez-Tur, V., Zurriaga, R., Luque, O., & Moliner, C. (2005). The moderating role of type of segment in the prediction of customer satisfaction. Psicothema, 17, 281-285.
  1. Moliner, C., Martínez-Tur, V., Peiró, J.M., Ramos J., & Cropanzano, R. (2005). Relationships between organizational justice and burnout at the work-unit level. International Journal of Stress Management, 12, 99-116.
  1. Peiró, J.M., Martínez-Tur, V., & Ramos J. (2005). Employees’ overestimation of functional and relational service quality: A gap analysis. The Service Industries Journal, 25, 773-788.
  1. Moliner, C., Martínez-Tur, V., Peiró, J.M., & Ramos, J. (2005). Linking organizational justice to burnout: Are men and women different? Psychological Reports, 96, 805-816.
  1. Marzo, J.C., Martínez-Tur, V., Ramos, J., & Peiró, J.M. (2002).  Customer satisfaction from the expectation disconfirmation model: responding to some questions. Psicothema, 14, 765-770.
  1. Martínez-Tur, V., Peiró, J.M., & Ramos, J. (2001).  Linking service structural complexity to customer satisfaction. International Journal of Service Industry Management, 12, 295-306.
  1. Martínez-Tur, V., Ramos, J., Peiró, J.M., & García-Buades, E. (2001). Relationships among perceived justice, customers’ satisfaction, and behavioral intentions: The moderating role of gender. Psychological Reports, 88, 805-811.

OTHER PUBLICATIONS AND SCIENTIFIC ACTIVITIES

  • More than 25 additional scientific articles
  • More than 40 presentations in scientific congresses
  • Author and/or Director of 3 books
  • Author of more than 10 chapters
  • Supervisor of 5 Doctoral Theses and supervisor of more than 20 research works/master theses (some of them in cooperation with other European universities)

MAIN RESEARCH PROJECTS

  • Director of the research project: “Antecedents of mutual trust between professionals and families and its impact on the autonomy and quality of life of intellectually disabled persons: a survey and experimental study” (PSI2010-21891). This project is developed by researchers coming from Spain, USA, and Mexico
  • Director of the research project: “Service quality and its relationships with well-being and quality of life of mentally disabled persons and their families” (SEJ2005-05375). This project is developed by researchers coming from Spain, USA, and Mexico
  • Researcher of 5 additional projects: (GV3268/95; PB1998-1499-C03-01; BSO2002-04483-C03-01; SEJ2005-05375; C-CONSOLIDER SEJ200614086)

AWARDS

  • National Research Award by CEF for the best research article (2003)
  • Special award for the PhD in Psychology at the University of Valencia, 1998
  • Special award for the bachelor/license in Psychology at the University of Valencia, 1993

SERVICE TO THE PROFESSION

  • Editorial board member of the Journal of Management (2006 – 2008)
  • Editorial board member of the Journal of Work and Organizational Psychology (2010-present)
  • Ad-hoc reviewer of a number of scientific journals (e.g., European Journal of Work and Organizational Psychology)
  • Chief of reviewers for the 14th Congress of the European Association of Work and Organizational Psychology
  • Treasurer of the European Association of Work and Organizational Psychology (June 2009 – May 2011)
  • General Secretary of the European Association of Work and Organizational Psychology (June 2011 – present)

SERVICE TO THE COMMUNITY

  • Member of the Quality Evaluation Committee and external examiner of good practices, FEAPS (Spanish Confederation of Organizations for Individuals with Intellectual Disabilities and their families)
  • Member of the “Comité de partes” of the ICONG (Institute for the Quality in the Third Sector)

UNIVERSITY ADMINISTRATIVE EXPERIENCE

  • Secretary of the IDOCAL (Research Institute of Human Resources Psychology, Organizational Development, and Quality of Working Life), University of Valencia (2008-present)
  • Member of a number of academic national committees

PROFESSIONAL MEMBERSHIPS

  • European Association of Work and Organizational Psychology (EAWOP)
  • International Association of Applied Psychology (IAAP)
  • Spanish Professional Association of Psychologists