The Art & Science of Service Conference is a truly transdisciplinary meeting involving both academics and practitioners from those disciplines and businesses that focus on the service delivery process and its supporting systems and processes. Some of the academic disciplines that have participated in this conference in the past are operations management, marketing, information technology, design, and human resource management, among others. Technology, especially information technology, is dramatically changing the way in which services are being delivered, and this trend is expected to continue into the foreseeable future. Technology can affect the delivery of services in many ways including improving how services are designed, increasing operational efficiency and significantly impacting the roles of both customers and workers. The focus of this year’s meeting, therefore, is provide a forum for both practitioners and academics to better understand how technology is affecting the delivery of high quality services and its associated challenges for service managers.
Information for Contributors:
Individuals from academia, business and government are invited to submit refereed research papers, non-refereed research abstracts, and proposals for workshops, panels, and symposia. All submissions should focus on how technology is affecting the way services are delivered, and are encouraged to be transdisciplinary in nature; that is, they should involve more than a single traditional discipline.
IBM Student Scholarships
Student Travel Scholarships for Art & Science of Service Conference
In an effort to continue to develop Service Science as a new academic discipline, IBM has agreed to sponsor eight (8) student travel scholarships of US$400.00 each to attend the Art & Science of Service Conference, which will be held at IE Business School in Madrid, Spain on June 2-4, 2010. There will be a Doctoral Student Consortium held on June 2, which is free for doctoral students. In addition, students will be charged a reduced registration fee to attend the conference itself on June 3 and 4.
In order to be eligible for this scholarship the following conditions must be met:
- The student must currently be full time working towards either a master’s degree or doctorate.
- The extended abstract that is submitted must be written by the student requesting the scholarship. If there is more than one author, then the student must be the primary author indicating that he/she is responsible for the majority of the submission.
- The topic of the paper must have a service science orientation. That is, it must be focused on some aspect of service management and reflect a transdisciplinary perspective.
- The student must present the paper/abstract at the DSI MiniConference.
The extended abstract must be submitted through the regular submission process which is accessed through the conference website at
http://artscienceofservice.ie.edu
The deadline for all abstracts, including those being submitted for a scholarship will be extended until April 1, 2010
In addition to submitting the extended abstract through the conference website, each student must submit the following (a) a letter from his/her faculty advisor that states that the author is a full time student, and that the above eligibility requirements have been met (the faculty letter should also include the title of the paper, the institution where the student is studying, and the student’s expected graduation date, (b), the student’s current CV, and (c) a copy of the extended abstract.
These documents should be sent to:
Dr. Mark M. Davis
312-AAC
Bentley University
Waltham, MA 02452
or email to mdavis@bentley.edu
Apply here (students) 
