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The management units of the University of Valencia may require the adoption of Improvement Plans for numerous reasons:

  • When looking to improve the services provided, adapting more suitably to the needs and expectations of the users.
  • When wishing to improve organisational performance, to ensure or maximise their contribution to institutional and strategic objectives.
  • As a result of the adoption, implementation and monitoring of the quality management tools (Service charters,Suggestions, Complaints and Compliments Form, Satisfaction Surveys…).
  • Com a procés natural posterior a una avaluació o acreditació de la qualitat (EFQM, ISO…).

If a unit wants to prepare an improvement plan for these or any other reasons, the Analysis and Planning Service (SAP) offers its cooperation and support, within our organisational possibilities. For this purpose, you can contact us at the following address:


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