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Users of the services offered by the SAP, have the rights recognised on the article 13 of the Law 39/2015, of 1 October, on the Common Administrative Procedure on the Public Administrations, and specially the following rights:

  • To be treated with respect and deference.
  • To receive a non-discriminatory treatment and an attention adapted to their personal conditions, according to the available resources.
  • To know the identity of the responsible people and the staff who handles the proceedings that affect them.
  • To know, at any moment, the status of the processing of applications they have pursued.
  • To use the official languages in the Valencian Community territory, according to what is provided by the legal order.
  • To access to public information under the terms provided in the current legislation.
  • To present suggestions, complaints and congratulations that they consider appropriate in relation to the services given by the SAP in which they are an interested party, through the stablished channels.
  • Any other right arising from the current regulations.


  • To treat SAP’s staff with respect and deference.
  • To present the required documentation within the time limit.
  • To cite the Analysis and Planning Service of the UV as a data source in any document that uses information elaborated by the SAP.
  • Any other duty arising from the current regulations.
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