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  • CARTA DE SERVEIS. INFORMACIÓ EN FORMA DE CARTELL.

Management of institutional ICT projects

C1. Communicate in two business days the date of completion of the requested TIC project after analyzing the scope and the necessary resources. [S1]

ICT requests through CAU

C2. Meet 100% of the demands made in CAU [S2] Training in ICT applications and tools

C3. Form on the operation of the application and / or tool presented in each course, enhancing its functionality. [S3]

Assessment in ICT regulations and LOPD

C4. Issue a technical report for each request for advice or regulatory change regarding compliance with ICT and LOPD. [S4]

ICT support and development for Academic Management

C5. Guarantee the good functioning of the applications in progress, and in the event of an incident, solve them within a period not exceeding 24 hours. Depending on the scope. [S5]

ICT support and development for Research Management

C6. Guarantee the good functioning of the applications in progress, and in the event of an incident, solve them within a period not exceeding 24 hours. Depending on the scope. [S6]

ICT support and development for Administrative Management

C7. Guarantee the good functioning of the applications in progress, and in the event of an incident, solve them within a period not exceeding 24 hours. Depending on the scope. [S7]

ICT support and development for Economic Management

C8. Guarantee the good functioning of the applications in progress, and in the event of an incident, solve them within a period not exceeding 24 hours. Depending on the scope. [S8]

ICT support and development for the Management of Non-Regulated Formative Activities

C9. Guarantee the good functioning of the applications in progress, and in the event of an incident, solve them within a period not exceeding 24 hours. Depending on the scope. [S9]

ICT support and development for the management of infrastructures and spaces

C10. Guarantee the good functioning of the applications in progress, and in the event of an incident, solve them within a period not exceeding 24 hours.Depending on the scope. [S10]

ICT support and development for the Administration of Electronic Administration

C11. Create a unique window of electronic administration that houses all the information and access to public administrative services or procedures with the UV, incorporating at least one service every year. [S11]

ICT communication and dissemination tools

C12.Communicate 100% of the implemented actions (updates, extensions, and new services) in the field of broadcast channels and digital communication, indicating the target group. [S12]

ICT tools of shared storage

C13. Deliver the data recovery reports requested on two business days. [S13]

ICT multimedia tools

C14. Provide within 24 hours. The digital channel and the corresponding advice, as long as it is requested with a minimum of 1 business day prior to the scheduled date. [S14]

Physical management of the computer network

C15. Resolve within 2 business days the requests for connection to the network of institutional devices. [S15]

Logical management of the computer network

C16. Solve all requests for affiliation, modification or termination within the timeframe of your physical connection within the UV network data network database (UVALRED). [S16]

IP telephony

C17. Solve IP telephony applications within 2 business days, except when the IP telephony terminal is required, which will be subject to availability. [S17]

Management of software licenses for institutional use

C18. Solve the applications for the acquisition of software licenses offered in the software distribution catalog within 2 business days. [S18]

Virtual classroom of the University of Valencia.

C19. Create within 2 business days communities and courses requested or necessary in the Virtual Classroom. [S19]

Management of computer rooms at the University of Valencia.

C20. Decrease the number of incidents related to the correct functioning of computer sites located in computer rooms. [S20]

Supercomputing and Scientific Calculation.

C21. Resolve within 2 business days the requests for creation of queues and assignment of priorities in matters of scientific calculation and supercomputing work.[S21]

Information security management.

C22. Decrease the number of incidents in the field of information security, and when they happen to communicate them as soon as possible. [S22]

Configuration of the ICT workplace.

C23. Resolve within 5 business days the applications for operational TIC jobs. [S23]

Provision of data on demand

C24. Inform in a maximum of 2 business days of the deadline for submitting the data requested to the applicant. [S24]

Preparation of strategic reports.

C25. Deliver the data of the requested Datawarehouse within a maximum period of 3 business days, depending on its scope. [S25]

ICT support for distributed information resources

C26. Inform within 1 business day of the resolution deadline for the availability of information repositories. [S26]

Hosting servers

C27. Inform within 3 business days about the viability of the requested accommodation. [S27]

Portal of users.

C28. Increase the number of links from the UV Portal to applications and services associated with the link between the user and the UV. [S28]

Account management of users.

C29. Increase the number of benefits of the basic services associated to the accounts of the users of the UV. [S29] 


Note: in each compromise, the code of the service to which it is associated is specified in brackets [].

 
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