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  • CARTA DE SERVEIS. INFORMACIÓ EN FORMA DE CARTELL.

INDICATORS

IND1. Percentage of communications made in the deadline on the end date of the ICT project. [C1]

IND2. Percentage of CAU requests resolved. [C2]

IND3. Satisfaction survey of the training activity. [C3]

IND4. Percentage of technical reports issued regarding ICT compliance and LOPD. [C4].


IND5. Percentage of incidents resolved within 24 hours. Concerning academic management. [C5]

IND6. Percentage of incidents resolved within 24 hours. Concerning the management of research. [C6]

IND7. Percentage of incidents resolved within 24 hours. Regarding administrative management. [C7]

IND8. Percentage of incidents resolved within 24 hours. Concerning academic management. [C8]

IND9. Percentage of incidents resolved within 24 hours. Concerning the management of non-regulated training activities. [C9]

IND10. Percentage of incidents resolved within 24 hours. Concerning the management of infrastructures and spaces. [C10]

IND11. Number of services or procedures incorporated in the electronic window of the Universitat de València. [C11]

IND12. Percentage of communications made regarding the actions of broadcast channels implemented. [C12]

IND13. Percentage of data reports recovered within 2 skillful days. [C13]

IND14. Percentage of digital channels provided within 24 hours. [C14]

IND15. Percentage of requests resolved within 2 business days in
matter of connectivity to the network. [C15]

IND16. Percentage of requests resolved within 1h. Regarding the registration of a device connected in the network to the UVALRED database [C16]

IND17 Percentage of requests resolved within 2 working days
of IP telephony [C17]

IND18. Percentage of applications resolved within 2 business days of program license acquisition [C18]

IND19. Percentage of applications resolved within 2 days relative to the creation of communities and courses in the Virtual Classroom of the UV [C19]

IND20. Number of incidents related to the correct functioning of the computer positions of the UV computer rooms [C20]

IND21. Percentage of requests resolved within a period of 2 working days in terms of scientific calculation and supercomputing [C21]

IND22. Number of incidents in terms of information security [C22]

IND23. Percentage of applications resolved within 5 days related to the ICT job [C23]

IND24. Percentage of information within 2 days related to data requests [C24]

IND25. Percentage of Datawarehouse reports made within 3 business days. [C25]

IND26 Percentage of requests within 1 day on repositories
of information [C26]

IND27. Percentage of feasibility reports made in timeframe
hosting of servers in CPD [C27]

IND28 Number of links incorporated in the UV Portal annually [C28]

IND29. Number of basic services incorporated into people's accounts
users [C29]

NOTE: In each indicator, the bracket code to which it is linked is specified in brackets [].

 
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