The Library Respons is the UV libraries virtual reference service to attend, orient and resolve the doubts on the operation of the kicks of the library and envelope the resources of bibliographic information.

Who can use this service?

Anyone can use it.

How to use the service?

The questions are made from any device with an internet connection through XatUV and, for specific questions or loan and card questions, with The Library Answers form. 

How long do we take to respond?

XatUv answers through artificial intelligence 24 hours non-stop. Agents will be avaliable from 9:00 a.m. to 2:00 p.m. Monday to Friday and 4:00 p.m. to 6:00 p.m. Monday to Thursday. 

There will be special hours during non-school hours.

Form questions will be answered within a maximum period of 3 working days, except for the non-school periods of Christmas, Easter, summer holidays or holidays. In the event that the response period is extended, the user will be informed.

What kind of questions can be asked?

• General information on the functioning of libraries: schedules, services, regulations, etc.
• The Trobes catalog: operation, searches, sources, etc.
• The loan and obtaining documents.
• Access and use to databases, books and electronic journals.
• User training: online courses, library sessions, on demand, etc.
• Help to find and locate information.
• The RODERIC books content repository
• Basic bibliographic information and specialized consultations.

This service does not offer legal, medical or financial assistance.

Suggestions, complaints and congratulations related to the Service of Libraries and Documentation must be done through the UV Bústia

The personal information provided is incorporated into the file "Usuaris liblioteques UVEG", owned by the Universitat de València, to attend and manage the query. The rights of access, rectification, cancellation and opposition to the treatment can be exercised before the Service of Libraries and Documentation (c / Universitat, 2. 46003 Valencia) by means of a written request accompanied by the corresponding identification document. The application can be sent to the e-mail address websib@uv.es .