Most consultations were in the area of psychological counselling (53%), followed by psychoeducational counselling (28%), legal counselling (14%) and sexological counselling (5%). The most frequent reasons for seeking for psychological, sexological and psycho-educational counselling are related to anxiety, poor performance in studies, self-demand and self-esteem. Issues related to situations of falling out of love, loneliness, sadness and problems of adaptation have also been consulted. As for legal advice, renting a home is the main reason for consultation, followed by civil matters, administrative claims (grants, academic procedures), nationality and employment issues.

It should be noted that most of the users of the counselling services from January to April were women (74%) and 1^st years students. In addition, since the start of the pandemics, the counselling centres have been providing online services, and the most frequent means of counselling has been by videoconference (62%), followed by telephone (28%) and, lastly, e-mail (10%).

To use of counselling service, free of charge for all UV students, it is necessary to fill in a short appointment request form where you also choose the means by which you want to receive the counselling. The data is treated confidentially. The specialist staff will directly contact the applicant and arrange a first appointment, generally within 7 - 10 days of the request. Depending on the individual’s needs, a maximum number of sessions is set. Moreover, if psychological, sexological and psycho-educational counselling indicates that the situation needs to be addressed therapeutically, referral to the appropriate public health services is indicated.

From the legal counselling service, a team of legal professionals offers university students advice on legal matters and information on the legal channels that may allow them to overcome a conflict. For example, issues related to flat renting, employment, claims and appeals to public administrations, business management, benefits, family situations, taxes, etc. can be consulted.

Psychological, sexological and psychoeducational consultancy can help to deal with unexpected situations, to resolve and overcome experiences and conflicts, and to advise on relationship problems, stress, loneliness, self-esteem, addictions and other personal conflicts. Consultations and doubts about any aspect of sexuality are also dealt with: sexual, affective and couple relationships, sexual dysfunctions, contraceptive methods, prevention of sexually transmitted diseases, etc. Finally, help is offered to overcome study-related problems and strategies are provided to improve the academic performance, the acquisition of good habits, time planning, stress management, etc.