The 'zero presentiality' objective is part of the set of measures provided in the resolution of the office of the principal from 16 March, among which are the performance of customer services only and exclusively by telephone and telematic means and the restriction to access to the buildings of the Universitat.

Use of ICT resources

On Monday and Tuesday, when remote work started and teaching in a non-presential way was resumed, there has been an increase of the accesses to the Aula Virtual of the Universitat of 472.64% in comparison with an ordinary day.

The extraordinary increase in the number of users of this platform meant last Tuesday a reduction in the performance of the system's functionalities between 10:40 and 16:00 on Monday 23 March, becoming temporarily inoperative. In response to this challenge, there has been an 'increase in the memory and doubling of the number of cores', as informed the Computer Service of the Universitat.

After this initial moment, as notified this service, the operation during the 24 and 25 March is in the parameters of normality, continuing with this increasing number of simultaneous connections.

According to the data of this service, the number of e-mail users also has increased 15.67% in relation to an ordinary day.

The increment in the number of users has been accompanied by an important growth in the number of sent messages, which has been multiplied more than 2.12 times, and the number of received e-mail per minute, which has experienced a growth of 126.83% in comparison with a normal day.

Is for this reason that there have been precise moments in which there was a delay in the reception of messages.

This additional workload of the computer systems of the Universitat has been more than evident to people users of the platform Blackboard Collaborate, the normal number of users of which has been multiplied 46.3 times.

The telecommunication operators had already informed last week about this increase in the network consumption related to the use of teleworking, and about the possible affects that it could have on the normal operation of the different platforms. Because of that, they issued a set of recommendations that can be consulted here.

Open buildings and reduction of presentiality

On Monday, the Universitat de València informed about a presentiality of 1.75% of its staff at the buildings of the institution in the context of the deployment of the 66 approved Continuity Plans, and aimed at a progressive reduction of this percentage.

Data from 24 March evidence a drop of up to 0.77% in the total of staff present at the buildings of the Universitat, only 3 of which were open in Blasco Ibañez Campus, a similar number to that of the Burjassot-Paterna and Tarongers campuses. The historical building, La Nau, remains closed from Friday 12 March.

Regarding Monday 23 March, cleaning services were reduced by 5% and by just over 12% in the number of access control staff that, in the Tarongers Campus, amounts to 6.5% of the total of staff in an ordinary day.

The building of the General Foundation, of the University-Business Foundation (ADEIT) and of the Languages Centre remain closed, operating in a non-presential way, while the Clinics of the Universitat de València provide only minimal services in the clinical areas of dentistry and podiatry, with a reduction of up to 6.3% in the presentiality of the total amount of workers.

Concerning the Science Park Foundation, it provides minimal services to guarantee the access to laboratories and facilities, in a context in which many companies located in the Science Park are working on genetic studies linked to the fight against COVID-19.

The principal of the Universitat de València, Mª Vicenta Mestre, has sent a message of gratitude to all university community for continuing performing public services to the university community and to the general public in this context.

The principal also pointed out the role of the people who handled each of the 66 Continuity Plans which made possible to change the ways of working for the adaptation to the new reality, as well as of all the staff from the Computer Service to guarantee the operation of the applications, of the Web and Marketing Unit for the quick adaptation of the communicative interfaces, as well as the important task of the security, control access and cleaning staff, in this exceptional circumstance.

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This information has been prepared by the institutional communication area of the Office of the Principal, with information provided by the Office of the Vice-Principal for Strategy, Quality and Information Technologies and the Computer Service, and by the offices of the deputy general managers for Human Resources and Administrative Management and for Economic Coordination and Services.