UVdiscapacitat
Publication date: 11-01-2022
MISSION
MISSION
To offer support for the integration of people in the Universitat de València with disabilities, through the development of specific programmes that may support their inclusion in the university field, guaranteeing the principle of equal opportunities and non-discrimination.
VALIDITY
This Service Charter was approved by Elena Martínez i García, Vice-Principal of Equality, Diversity and Sustainability, on the 25th of July 2019.
The validity period of this Charter will be 4 years from the date of approval, the 26th of July 2019.
SERVICES AND COMMITMENTS
Service 1: To inform and to advise the university community of the resources, regulations, specific educational needs and curriculum adaptations of students with disabilities.
Service 2: To assess the educational needs of students with disabilities and provide them with the academic and vocational assessment that they may need during their university career.
EQUAL OPPORTUNITIES PROGRAMME
Service 3: To provide technical and personal support to students with disabilities depending on their needs according to UVdisability availability.
AWARENESS, TRAINING AND VOLUNTEERING PROGRAMME
Service 4: To strengthen the active role of the university community and the external institutions of the UV in the integration of people with disabilities.
Service 5: Promoting the participation of university volunteers in the assistance of people with disabilities.
UNIVERSAL ACCESSIBILITY PROGRAMME
Service 6: To manage efforts to make university more accessible, eliminating the physical, electronic and communication barriers of the UV for the benefit of people with disabilities.
PROGRAMME OF ATTENTION TO PDI AND PAS
Service 7: To advise and inform PDI and PAS on the integration measures for people with disabilities approved by the UV.
Service 8: To assess the support needs requested by PDI and PAS of the UV with disabilities.
INDICATORS
| Indicator | Formula | Goal | Units | |
|---|---|---|---|---|
| 1 | Percentage of requests for information and advice attended to annually. | (No. of requests attended to/ No. of requests formulated) x 100 | 100% | % |
| 2 | Percentage of customised interviews of students with support needs carried out annually. | (No. of interviews conducted / No. of interviews requested) x 100 | 100% | % |
| 3 | Percentage of technical support provided annually. | (No. of times technical support provided / No. of times technical support requested) x 100 | 100% | % |
| 4 | Percentage of personal support provided annually. | (No. of times support provided / No. of times technical support requested) x 100 | 100% | % |
| 5 | Number of awareness and/or training activities carried out annually. | No. of activities carried out annually | A minimum of 3 actions (awareness raising + training) to be carried out annually | activities |
| 6 | Number of communication activities carried out through different ways annually. | Number of communication activities carried out annually | To carry out at least 100 communication activities annually. | communication activities |
| 7 | Degree of compliance with the annual follow-up with active volunteers. | Quantify the number of annual follow-ups with the active volunteer. | To carry out 2 annual follow-ups with active volunteers. | follow-ups |
| 8 | Percentage of accessibility requests processed annually. | (No. of requests attended to/ No. of requests formulated) x 100 | 100% | % |
| 9 | Degree of compliance with the annual review of the UVdisability website in order to assess accessibility. | Yes / No (Yes = 1, No = 0) | Value = 1 (yes= 1) | yes = 1; no = 0 |
| 10 | Percentage of the information and counselling requests attended to annually, relating to integration measures of the UV. | (No. of requests attended to/ No. of requests formulated) x 100 | 100% | % |
| 11 | Percentage of UV internal calls directed towards PDI with disabilities on the UVdisability website. | (No. of internal calls published on UVdisability website/ No. of UV internal calls) x 100 | 100% | % |
| 12 | Percentage of interviews conducted annually with UV staff. | (No. of interviews conducted / No. of interviews requested) x 100 | 100% | % |
RIGHTS AND DUTIES
USER RIGHTS AND DUTIES
Rights
The rights of users of the services offered by UVdisability are recognised in article 35 of the Law 30/1992, of 26 November, in the Legal Regime of Public Administrations and Common Administrative Procedure, and in particular:
- To be assisted properly and professionally by all UVdisability staff.
- To have the confidentiality of personal data guaranteed according to the legislation in force.
- To receive updated, accessible and quality information about the services offered by UVdisability.
- To have the necessary technical resources that are owned by UVdisability to facilitate studies in the same conditions as other students.
- Spaces and infrastructure accessible to all users.
- Any right arising from the regulations in force.
Duties
REGULATION
STATE REGULATIONS
- Law 10/2010, of 28 April, prevention of money laundering and terrorism financing.
- Organic Law 15/1999, of 13 December, for Protection of Personal Data.
UV REGULATIONS
- Measures for the integration of teaching and research staff with disabilities at the Universitat de València regulation. Approved by the Governing Council on 28 March 2013 (ACGUV 40/2013). Amended by the Governing Council on 31 May 2014 (ACGUV 30/2014).
- Regulations on academic care for students with disabilities. Approved by the Governing Council on 6 July 2010 (ACGUV 127/2010).
LOCATION
Location
Address: Av. Blasco Ibáñez, 21. 46010 València. 46010 València
Telephone: 96 398 34 26
E-mail: uvdiscapacitat@uv.es, upd@uv.es, updestudiantes@uv.es
Web: http://www.uv.es/uvdiscapacitat
Opening hours
On the premises of Uvdiscapacitat (by appointment). Second fortnight of September to May: - Mondays through Thursdays from 9:00 to 2:30 pm and 4:00 to 6:30 pm. - Fridays from 9:00 to 2:30 pm. June, July and first fortnight of September: - From 9:00 to 2:30 pm. August: closed.
Means of public transport
Metro: Line 3 (Facultats)
Bus: Lines 9, 10, 12, 29, 30, 31, 40, 41, 70, 71, 79, 80, 81, 89 and 90
Valenbisi: http://www.valenbisi.es/
PARTICIPATION
PARTICIPATION AND COLLABORATION FORMS
To help improve the services offered, the users may do the following:
- Receive special attention to their information needs, concerns, questions, etc.with regard to the services offered by the unit.
- Give their opinion on the quality of the services offered by the unit.
- Make suggestions for improvement.
- Make a formal complaint when services provided prove unsatisfactory.
Complaints and suggestions received in the unit will be answered within one month.
Communication channels
Telephone: 96 398 34 26
Mailing address: Av. Blasco Ibáñez, 21. 46010 València. 46010 València
E-mail: uvdiscapacitat@uv.es, upd@uv.es, updestudiantes@uv.es
Personal attention: On the premises of Uvdiscapacitat (by appointment). Second fortnight of September to May: - Mondays through Thursdays from 9:00 to 2:30 pm and 4:00 to 6:30 pm. - Fridays from 9:00 to 2:30 pm. June, July and first fortnight of September: - From 9:00 to 2:30 pm. August: closed.
Complaints, suggestions and compliments mailbox: http://www.uv.es/bustia
Surveys: http://www.uv.es/uvdiscapacitat
DIRECTING COMPLAINTS
Those users who feel that the commitments outlined in this Service Charter are not being met should direct their complaints and comments through the UV message board for suggestions, complaints, and other comments (http://www.uv.es/bustia) or the Registry of the Universitat de València.
In cases of non-compliance, the unit will inform the complainant in writing of the reasons for the breach and of the measures put in place to correct the detected error. Failure to comply with the commitments outlined in these guidelines shall not result in any fiscal liability on the part of the administration.