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  • Which are the basic prevention measures that I must respect within the UV facilities?

    At UV you must respect the general measures to prevent the transmission of the disease: hand hygiene, use of a mask and maintenance of a meter and a half of the recommended interpersonal distance.

    In addition, you must stay at home and not go to the university if you have symptoms of COVID-19, have been diagnosed with the disease or are isolated due to close contact with infected cases. We recommend that you consult the FAQ section on how to act in cases of infection or quarantine to obtain more information on these situations.

  • How have preventive measures been organised against COVID-19 during this period?

    Before starting 2020-2021 school year, the UV introduced, in a coordinated way, the preventive measures against COVID-19 recommended by health authorities into the five Valencian public universities: 

    • Reorganisation of spaces, circulation and furniture to guarantee the interpersonal distance recommended in common areas such as classrooms or workplaces. 
    • Limited capacity in classrooms, meeting rooms, assembly halls, toilets and lifts.
    • Installation of protective screens in customer service workplaces. 
    • Installation of hydro-alcoholic solution dispensers at the entrances of the buildings and in those spaces where there is a major people flow. 
    • Revision and adaptation of the ventilation systems to minimise the re-circulation of indoor air and guarantee its renewal by means of a natural and/or mechanical ventilation, according to health authorities' recommendations. 
    • Increase in cleaning and disinfection service. 
    • Increase in the information service and access control. 
    • Prioritisation of telematic and telephonic attention. 
  • Is it compulsory to wear a mask all the time?

    Yes, you must come to your centre with your own mask. Otherwise, you will not be able to access the UV facilities. The use of a mask is compulsory, even if the recommended interpersonal distance is maintained.

  • I cannot wear a mask for medical reasons or for any other reason, what should I do?

    If you are unable to wear a hygienic or surgical mask for any reason under regional regulations, please contact the COVID reference person at your centre and provide them with the necessary documentation. Your centre and your teachers will pay special attention to the specific support needs you may have and you will be able to continue your studies at a distance during this period. In addition, when possible, the COVID reference person at your centre can agree on alternative prevention measures for face-to-face assistance.

  • I am particularly sensitive to COVID-19, should I take any special precautions?

    If you are a particularly sensitive person who belongs to the COVID-19 vulnerable groups, you should follow the instructions of your reference health personnel regarding the most appropriate prevention measures. Your centre and teachers will pay special attention to the specific support needs you may have. In these cases, send the receipt issued by your doctor to the COVID reference person at your centre so that they can advise you.

  • Are all university facilities open? Can I move around the UV as usual?

    The UV begins 2020-2021 school year in a pandemic control scenario but with the highest possible degree of attendance in academic activity. In addition, you will be able to use university's services and continue with the usual activities (libraries, sports, cultural activities, etc.) provided that you comply with the protocols and specific preventive guidelines established in each case. 

    However, you must cooperate to reduce masses of people, movements and dispensable contacts by complying with the following recommendations:

    • Before coming to the UV, find out about the organisation of your face-to-face classes: location, access and timetables. Make sure you are allowed to attend each one. 
    • Spend the less time possible in the UV facilities. 
    • Do not remain in the corridors and other common areas. You have to make it easier for your classmates and professors to gain access to the classrooms while maintaining the recommended interpersonal distance. 
    • During breaks, remain outdoors or in the spaces prepared for that purpose. 
    • Do not attend to the secretary's office or departments of the centres unless you have an appointment or you have been told to do it. Your centre will make it easier for you to make your queries and paperwork via online. 

    At the UV, restrict the number of social contacts to your closest classmates.

  • With whom should I consult about prevention measures against COVID-19 in my centre?

    You must contact the reference person for aspects related to the COVID-19 in your centre. If necessary, this reference person will transfer your query to other services or to the person responsible for COVID at the UV.



  • What do I do if I have any COVID-19 symptoms?

    If you manifest any COVID-19 symptoms, you must stay home and make immediate contact with your health centre. Furthermore, if you had been to any of the facilities of the Universitat de València (UV) in the last 48 hours before the onset of symptoms or the taking of samples for the diagnosis, you must inform us through the following email adress

    The most common symptoms compatible with COVID-19 include fever, cough and shortness of breath. In some cases, there might be loss of smell and taste, shivering, sore throat, headache, general weakness, muscle pain, diarrhoea or vomiting. Severe symptoms, which require of immediate and urgent attention, are shortness of breath, chest pain or tightness, trouble speaking or moving, disorientation or bluish lips or face.

  • When should I contact

    If you have symptoms or have been diagnosed with the disease by a PCR test and have been in the UV facilities since 48 hours before the onset of symptoms or the taking of a sample for diagnosis, you should report this as soon as possible to

    It is not necessary to send the communication to in other cases of isolation, for example, if you are in quarantine because you are in close contact with a contagious case or if you have been diagnosed with the disease but have not been to the UV facilities in the indicated period.

  • What does the Universitat de València do when a message is received in How can I facilitate this procedure?

    When a case of COVID-19 is confirmed, the Universitat works with the health authorities to identify and inform about the possible close contacts in the university. The purpose of this collaboration is to act as soon as possible in order to prevent contagion among the members of the university community.

    When making contact, provide us the following information so as to facilitate the procedure:

    • Your full name and contact telephone number.
    • Facilities of the UV you have been in within the last 48 h before the onset of symptoms or the diagnose.
    • People from the university community with whom you have been with less than 2 metres away and for more than 15 minutes without using the mask properly.

    The teamwork only takes action when there is a case within the university community that manifests symptoms or whose diagnosis has been confirmed with a PCR test or equivalent. Thus, reporting other situations is not necessary, such as preventive lockdowns due to close contacts or quarantines of dependent family members.

  • I have been told that I should be quarantined because of close contact with a confirmed case of infection. What should I do? How can this affect my studies?

    If you are in quarantine, you will be able to continue your distance learning during this period. Contact your teachers or follow the specific instructions provided by your centre. They will inform you about the activities and tasks to follow the teaching (materials, online tutorials, non-presential classes, etc.).

    You do not need to notify unless you have symptoms compatible with COVID-19 or the diagnosis is confirmed by a PCR test or equivalent.

  • Am I obliged to inform UV that I have been diagnosed with the disease? Is this information confidential?

    You are not obliged to communicate this. It is your health centre or the public health authorities who have the responsibility to identify and inform your potential close contacts or the UV once they confirm your diagnosis.

    However, if you have been in the university facilities since 48 hours before the onset of symptoms or the taking of a sample for diagnosis, we recommend that you send a communication to to speed up the task of identifying close contacts and taking other preventive measures.