Servei d’Anàlisi i Planificació
Publication date: 19-01-2023
MISSION
MISSION
The Analysis and Planning Service is a general service of the UV which mission is to coordinate the official statistics, provide and to analyse the information necessary for governing bodies to make decisions, with appropriate reports. It provides technical support for the institutional strategical planning and action plans targeted at continuous improvement of the UV ant its management units.
VALIDITY
This Service Charter was approved by Joaquín Aldás-Manzano, Vice-Principal for Strategy, Quality and Information Technologies, on 02-12-2020.
The validity period of this Charter will be 4 years from the date of approval, 01-01-2021.
SERVICES AND COMMITMENTS
Service 1: Provide the information required by the official information systems: Integrated University Information System (SIIU), Information System of Valencian Public Universities (SIUVP) and CRUE’s information platform.
Commitment 1: Send and validate all the files required by the SIIU, the SIUVP and the CRUE within the established deadlines.
Indicator 1: Percentage of SIIU, SIUVP and CRUE files validated within the deadline.
Service 2: Manage the catalogue of units of the University of Valencia (GESCAT) and the Common Directory of Organizational Units (DIR3) to provide information on the structure and units of the UV.
Commitment 2: Update the GESCAT information system, in the term of 2 days from the reception of the modification.
Indicator 2: Percentage of updates in GESCAT made within 2 days.
STUDIES AND REPORTS
Service 3: Prepare the studies and reports requested by the Management Board, within the areas of teaching, research and transfer, human resources, economic and physical resources, organisation, rankings and others.
Commitment 3: Prepare all the studies and reports required by the Management Board.
Indicator 3: Percentage of studies and reports prepared with respect to those requested by the Management Board.
Service 4: Coordinate and prepare the Management Report of the ordinary activity and the main results of the UV, which is presented annually to the University Senate.
Commitment 4: ubmit the Management Report of the ordinary activity to the General Secretariat within the period established for its presentation to the University Senate.
Indicator 4: Days of postponement of the established time period for submitting the Management Report to the General Secretariat.
RESOURCE DISTRIBUTIONAL MODELS
Service 5: Apply the internal distributional models of current expenditure at the request of the corresponding governing bodies or services: model of distribution of centres, departments and institutes; of teaching laboratories; of bibliographic manuals and of teaching support.
Commitment 5: Provide the results of the application of internal distribution models of current expenditure within the established time periods.
Indicator 5: Percentage of internal distribution models of current expenditure that have been submitted within the deadline.
INSTITUTIONAL STRATEGICAL PLANNING SUPPORT
Service 6: Provide technical support to the governing bodies for the preparation and monitoring of UV Strategic Plan and its deployment in the annual Operation Plans.
Commitment 6: Submit every document requested with regard to strategic institutional planning.
Indicator 6: Percentage of documents produced with regard to strategic institutional planning in relation to the total number of documents requested.
SUPPORT FOR THE IMPROVEMENT OF UNIVERSITY UNITS
Service 7: Advise the units on the process of elaboration of service charters, carry out annual monitoring and publish it in the web catalogue of the UV service charters.
Commitment 7: Guarantee a training session on the process of drawing up service charters for the units that have previously requested the collaboration of the SAP.
Indicator 7: Percentage of training sessions given for the development of service charters compared to those requested.
Service 8: Coordinate the monitoring reports of the management of the units’ Suggestions, Complaints and Compliments Mailbox (SQiF Mailbox) and prepare the annual report to be submitted to the Governing Council.
Commitment 8: Issue the monitoring report of the UV’s SQiF Mailbox of each academic year within the first quarter of the following year.
Indicator 8: Level of compliance with the deadline for the submission of the report of the SQiF Mailbox.
REQUESTS FOR INSTITUTIONAL INFORMATION
Service 9: Coordinate and elaborate the response to the demands of institutional information requested by the official organisms: GVA, City Councils, rankings and other institutions.
Commitment 9: Respond to requests for official information formulated by the official organisms: GVA, rankings and other institutions, within the deadline.
Indicator 9: Percentage of requests for official information attended to by official organisms within the deadline
Service 10: Respond to requests for information made by users outside and inside the UV.
Commitment 10: Respond to requests for information from users admitted for processing within the established term.
Indicator 10: Percentage of information responses to users within the established time period.
DATAWAREHOUSE PROJECTS
Service 11: Incorporate relevant structured information from different areas into the UV’s Datawarehouse (DW) to facilitate management, information analysis and decision making.
Commitment 11: Publish in DW the reports requested by the UV managers and approved by the SAP regarding their feasibility.
Indicator 11: Percentage of reports published in DW with respect to those requested and approved.
PUBLICATION OF INSTITUTIONAL DATA ON THE WEB
Service 12: Prepare the Annual Statistical Data Book of the UV and publish it on the SAP’s website.
Commitment 12: Publish the UV Annual Statistical Data Book before 31 January each year.
Indicator 12: Days of postponement of the publication deadline of the UV Annual Statistical Data Book (31 January).
Service 13: Update annually the Internationalisation map of the UV on the SAP’s website.
Commitment 13: Update the Internationalisation map of the UV on the SAP’s website within the first quarter of each year.
Indicator 13: Days of postponement of the publication deadline of the Internationalisation map of the UV on the website.
Service 14: Analyse and spread the UV’s position in the main university rankings through the Rankings Observatory published on the SAP’s website.
Commitment 14: Update every ranking of the Rankings Observatory within a maximum of five workdays from the publication of its last edition.
Indicator 14: Percentage of rankings updated in the Rankings Observatory within the deadline.
INDICATORS
| Indicator | Formula | Goal | Units | |
|---|---|---|---|---|
| 1 | Percentage of SIIU, SIUVP and CRUE files validated within the deadline. | (Number of SIIU, SIUVP and CRUE files validated within the deadline / Number of SIIU, SIUVP and CRUE files requested) x 100 | 100% | % |
| 2 | Percentage of updates in GESCAT made within 2 days. | (Number of updates in GESCAT made within 2 days / Number of modifications received in GESCAT) x 100 | 100% | % |
| 3 | Percentage of studies and reports prepared with respect to those requested by the Management Board. | (Number of studies and reports prepared for the Management Board / Number of studies and reports requested by the Management Board) x 100 | 100% | % |
| 4 | Days of postponement of the established time period for submitting the Management Report to the General Secretariat. | Deadline set by the General Secretariat - Date of delivery of the Management Report to the General Secretariat | Before or equal to deadline | days |
| 5 | Percentage of internal distribution models of current expenditure that have been submitted within the deadline. | (Number of internal distribution models of current expenditure that have been submitted within the deadline / Number of internal distribution models of current expenditure requested) x 100 | 100% | % |
| 6 | Percentage of documents produced with regard to strategic institutional planning in relation to the total number of documents requested. | (Number of documents produced with regard to strategic institutional planning / Number of documents requested) x 100 | 100% | % |
| 7 | Percentage of training sessions given for the development of service charters compared to those requested. | (Number of training sessions given for the development of service charters / Number of training sessions requested) x 100 | 100% | % |
| 8 | Level of compliance with the deadline for the submission of the report of the SQiF Mailbox. | Deadline for the delivery of the report of the SQiF Mailbox (31 March ) - Date of delivery of the report of the SQiF Mailbox | Before or equal to deadline | days |
| 9 | Percentage of requests for official information attended to by official organisms within the deadline | (Number of requests for official information attended to by official organisms within the deadline / Number of requests for official information attended to by official organisms received) x 100 | 100% | % |
| 10 | Percentage of information responses to users within the established time period. | (Number of information responses to users within within the established time period / Number of information requests made by users) x 100 | 100% | % |
| 11 | Percentage of reports published in DW with respect to those requested and approved. | (Number of reports published in DW / Number of reports requested and approved) x 100 | 100% | % |
| 12 | Days of postponement of the publication deadline of the UV Annual Statistical Data Book (31 January). | Publication deadline of the UV Annual Statistical Data Book (31 January) - Date of publication of the UV Annual Statistical Data Book | Before or equal to deadline | days |
| 13 | Days of postponement of the publication deadline of the Internationalisation map of the UV on the website. | Publication deadline of the Internationalisation map of the UV on the website (31 March) - Date of publication of the Internationalisation map of the UV on the SAP website | Before or equal to deadline | days |
| 14 | Percentage of rankings updated in the Rankings Observatory within the deadline. | (Number of rankings editions updated in the Rankings Observatory within the deadline (five working days) / Number of rankings editions in the Rankings Observatory) x 100 | 100% | % |
RIGHTS AND DUTIES
USER RIGHTS AND DUTIES
Rights
Users of the services offered by the SAP, have the rights recognised on the article 13 of the Law 39/2015, of 1 October, on the Common Administrative Procedure on the Public Administrations, and specially the following rights:
- To be treated with respect and deference.
- To receive a non-discriminatory treatment and an attention adapted to their personal conditions, according to the available resources.
- To know the identity of the responsible people and the staff who handles the proceedings that affect them.
- To know, at any moment, the status of the processing of applications they have pursued.
- To use the official languages in the Valencian Community territory, according to what is provided by the legal order.
- To access to public information under the terms provided in the current legislation.
- To present suggestions, complaints and congratulations that they consider appropriate in relation to the services given by the SAP in which they are an interested party, through the stablished channels.
- Any other right arising from the current regulations.
Duties
REGULATION
REGULATIONS
- Law 39/2015, of 1 October, of the Common Administrative Procedure on the Public Administrations.
- Organic Law 15/1999, of 13 December, on the Protection of Personal Data.
- Royal Decree 1720/2007, of 21 December, which approves the implementing regulations of Organic Law 15/1999, of 13 December, on the Protection of Personal Data.
- Organic Law 6/2001, of 21 December, on Universities, and Organic Law 4/2007, of 12 April, which modifies the Law 6/2001.
- Constitution of the Universitat de València, passed by Decree 128/2004, 30 July, of the Council of the Valencian Government and modified by Decree 45/2013, 28 March.
- Law 19/2013, of December 9, on transparency, access to public information, and good government.
- Law 2/2015, of 2 April, of the Valencian Government, on Transparency, Good governance and Citizen Participation of the Valencian Community.
- Organic Law 3/2007, 22 March for the effective equality of men and women.
- Royal Decree 1/2013, of 29 November, which approves the Codified Text of the General Law on rights of people with disabilities and its social inclusion.
- Law 31/1995, of 8 November, on Prevention of Occupational Health and Safety.
SPECIFIC REGULATIONS
- ACGUV 99/2010, of 9 June, of the Governing Council of the UV, on which it is passed the Regulation of the Virtual Office of the UV, modified by the Governing Council on 27 October 2010 (ACGUV 189/2010).
- ACGUV 80/2012, of 26 April 2012, on which it is passed the Operational Regulation of the UV’s Suggestions, Complaints and Compliments Mailbox.
- The Budgetary Execution Regulation of the University of Valencia.
- Royal Decree 951/2005, of 29 July, which establishes the general framework for the improvement of quality in the General State Administration.
- Decree 41/2016, of 15 April, of the Consell, which establishes the system for the improvement of the quality of public services and the evaluation of plans and programmes in the Administration of the Generalitat and its instrumental public sector.
LOCATION
Location
Address: Av. Blasco Ibáñez, 13 - Nivel 2 - 46010 València. 46010 València
Telephone: 96 386 42 04
Fax:
E-mail: sap@uv.es
Web: http://www.uv.es/sap
Opening hours
In the facilities of the SAP (from 9:00 to 14:00, Monday to Friday)
Means of public transport
Metro: Line 3 (Facultats)
Bus: Lines 12, 30, 31, 70, 71, 79, 80, 81
Valenbisi: Station 85: Blasco Ibáñez - Jaume Roig (Beside the Office of the Principal’s Building’s entrance.)
PARTICIPATION
PARTICIPATION AND COLLABORATION FORMS
To help improve the services offered, the users may do the following:
- Receive special attention to their information needs, concerns, questions, etc.with regard to the services offered by the unit.
- Give their opinion on the quality of the services offered by the unit.
- Make suggestions for improvement.
- Make a formal complaint when services provided prove unsatisfactory.
Complaints and suggestions received in the unit will be answered within one month.
Communication channels
Telephone: 96 386 42 04
Mailing address: Av. Blasco Ibáñez, 13 - Nivel 2 - 46010 València. 46010 València
Fax:
E-mail: sap@uv.es
Personal attention: In the facilities of the SAP (from 9:00 to 14:00, Monday to Friday)
Complaints, suggestions and compliments mailbox: http://www.uv.es/bustia
Surveys: http://www.uv.es/reculldedades (survey)
Social networks:
DIRECTING COMPLAINTS
Those users who feel that the commitments outlined in this Service Charter are not being met should direct their complaints and comments through the UV message board for suggestions, complaints, and other comments (http://www.uv.es/bustia) or the Registry of the Universitat de València.
In cases of non-compliance, the unit will inform the complainant in writing of the reasons for the breach and of the measures put in place to correct the detected error. Failure to comply with the commitments outlined in these guidelines shall not result in any fiscal liability on the part of the administration.