Listen carefully and read the comments.
When somebody refers to a connection, it’s a friend or a mate.
//wen ʹsʌmbɒdi rəʹfɜːz tu ə kəʹnekʃən/əts ə frend ɔː ə məɪt//
The pronunciation of refers is /rəʹfɜːz/ and it's is /əts/. Thus RP /ɪ/ is normally realized as /ə/ in South African English (SAE).