- Baylor E-Mail (BearMail) Questions
- Mail Drop Specific Questions
- Address Problems
- Miscellaneous Questions
Q: I've recently gotten my Bear ID and password, but Mail Drop tells me that
it's invalid even though I typed it correctly. What's wrong?
A: If you are a Baylor student, then your Bear ID and password should work
(unless your e-mail privileges have been revoked for some reason). Go to the
Moody Garden Level Lab during advanced help hourse for assistance. If you are
Baylor faculty or staff, then you need to keep in mind that having a Bear ID
does not mean that you have a BearMail account and can use Mail Drop. (Faculty
and staff have QuickMail accounts instead.)
Q: My e-mail and lab privileges have apparently been revoked. Why? And what
do I need to do to get access again?
A: The most common reason why folks get their e-mail privileges revoked is
because they send a chain-letter or harassing message to someone and that
person filed a complaint. The policies for e-mail (and general Internet) use
were mailed to you when you first activated your Bear ID. The
policies are also available via Baylor's gopher server. Read them. Contact
the CCIS (ext. 2711) for more information. If you do get a chain letter, please
don't forward it on to someone else - just delete it.
Q: Is there a way that I can use my computer at home or the dorm and connect
using my modem?
A: Baylor does not currently have dial-up access to the network for general
student use, but we are working on it. Stay tuned.
Q: Mail Drop keeps quitting with a out of memory error. What can I do?
A: Sometimes Mail Drop handles low memory situations gracefully and lets you
know if it doesn't have enough memory to do something. Other times, it just
quits. You can increase the amount of memory that Mail Drop uses via the
Finder's Get Info window.
Q: I'm having problems attaching a file. It tells me that the file is already
open.
A: Mail Drop will not attach a file if it is currently open by another program.
You will need to close the document in the other program then send the file.
Note that Microsoft Word apparently keeps a file open even after you close
the document window. To send a Word document, you will need quit Word (or
possibly open another document).
Q: I have lots of messages in my INBOX and Mail Drop takes forever to
open the INBOX or runs out of memory. I just want to delete them. What can I
do?
A: Make sure you are running the latest version of Mail Drop. Earlier versions
fetched message information for all of the messages whenever the INBOX
was opened. Now, message info is fetched from the server whenever it is needed
to be displayed. This should allow you to delete and purge messages in pieces.
Q: When are you going to add support for multiple folders/mailboxes?
A: This will be added in the next full release (1.2). I don't know
when this will be ready, probably sometime this summer...
Q: I can't type an address into the address field anymore.
A: This is a "list" and not a text field, so you can't type directly
into it. Click the "To..." button and enter the address information
in the dialog box that comes up.
Q: How do you get addresses from address books to a message?
A: Use Copy/Paste. Keep in mind that you should copy/paste the address(es)
from/to the lists directly. Don't copy the text from the address edit dialog.
Eventually, Mail Drop will allow you to drag and drop addresses.
Q: How do I remove an address or attachment from a list?
A: Select the item(s) that you want to remove and choose Clear from
the Edit menu or press the delete key.
Q: Why can't I connect to our POP server?
A: Mail Drop is an IMAP client, not a POP client. Although I have thought about
adding minimal POP support to Mail Drop, there are IMAP features that need to
be added first.
Q: There is a preference setting for the IMAP server, but not one for my user
name. Where do I set it?
A: It isn't necessary to specify your user name because Mail Drop will ask
you for your ID and password when you open your INBOX.
Q: Lines in messages that I send with Mail Drop are too long and people who
get them are complaining.
A: Mail Drop currently uses the width of the window to wrap the text before
sending. It just so happens that the default width combined with the default
font wraps lines at 80 characters. If you increast the window size, then the
lines will be longer. A future version of Mail Drop will handle text wrapping
better.
Q: Why does Mail Drop give me an error saying that "one or more
recipients failed" when I send mail?
A: One or more recipients' e-mail address was incorrect (possibly a typo) and
the server did not know who to deliver the mail to. Check the session log to
see which address was incorrect.
Q: I sent mail to someone on a different computer and Mail Drop said it was
sent successfully. But the person never got it and/or I received a message
saying there was a problem. What's up?
A: When you send mail to someone, Mail Drop isn't delivering it directly to
that person's INBOX, but is just passing it on the the server which does the
actual delivery. Usually, if there is something wrong, the server will let you
know right away and won't even accept the message. But when the server has to
forward the message on to another server to get it to its destination, it has
no way of knowing if the address is correct or not. If there is a problem, you
will probably get a bounced message from the destination computer.
Q: How do I find someone's e-mail address?
A: First of all, if you don't know someone's address, don't try guessing it.
E-mail that is mis-addressed will probably have to be handled by someone
(typically, the local "postmaster") to see why it wasn't delivered
and that can be lot of tedious work. The best way to get a person's e-mail
address is to ask them. (They may not even know they have an e-mail address.)
If you want to get the e-mail address of someone at Baylor, use the
Computer_Lab_Comments@baylor.edu.
Q: How can I post to USENET?
A: You're asking the wrong person. The answer is: you can't unless you have an
account on the VAX or possibly the CSI unix computers. The CCIS is currently
working on modifying the news server so that you can use your Bear ID and
password when posting news via NewsWatcher, but that isn't ready yet.
Last modified 19-May-95