Quality of service, quality of service and satisfaction and quality of life of the user

Description: Study of the service climate and the quality of service and its impact on user satisfaction and quality of life.

Justice in organizations

Description: Study of justice in organizations and their impact on the performance and welfare of workers.

Emotional regulation

Description: Study of the emotional regulation and its impact on the performance and welfare of workers.

Conflict in organizations

Description: Study of organizational conflict and its effects on people and teams.

Organizations for individuals with intellectual disability

Description: This research line focuses on how organizations, employees, and family members improve the quality of life of individuals with intellectual disability. In addition to variables such as eudaimomic organizational culture, service quality, service climate, and dialogue between workers and family members, we investigate interventions to improve critical aspects of quality of life such as social inclusion and self-determination of individuals with intellectual disability.

Service encounters

Description: This research line focuses on the interrelation between the contact employee, the organization, and the customer. Main topics are functional and relational service quality, service climate, and customer satisfaction, among others. It is examined how organizational processes, employee cognitions, affect, and behaviors, and customer reactions are interrelated.