Last 9th May, the Síndic de Greuges attended a Technical Conference on Work in the Polytechnic University of Madrid about “Foundations and basic attitudes in Active Listening”, by Dr Consuelo Santamaría. Active listening is a complex ability that requires training and that is fundamental in any situation where an aid relationship is stablished. The consideration for the person in conflict is above the conflict itself. Because of that, focusing on the person is a guarantee which helps accepting their own responsibilities, as well as benefiting the personal well-being. In order to carry out this ability, it is necessary to start off basic attitudes, and it is in that context that this training activity promoted by the CEDU falls into.