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The Ombuds Office guides and informs the members of the university community


The Ombuds Office takes actions in front of problems that occur repeatedly in the university institution


The Ombuds Office requests reports or asks for judgments which culminate with suggestions and recommendations to the relevant academic authorities


Adela Serra Rodríguez, Síndica de Greuges de la UV.
Adela Serra, Ombuds Officer of the UV

According to the 234 Article of the Statutes of the Universitat de València, the Syndicate must look after the respect and guarantee of the laws and liberties of all the members of the university, that is, of the students, teaching and research staff and the administration and services personnel, before the actions of the different bodies of the university, even if there is not infraction of legality.

The Syndicate will thus identify the issues that affect these rights and it will make, when appropriate, recommendation to the correspondent body or service, proposing the right measures. The Syndicate may also take up a mediating role between the different people and groups of the university community, in the name of respect and the better composition of the rightful interests. All the functions of the Syndicate are directed to the improvement of the quality of the university and a better functioning of our Universitat.

Our task as defenders of the university is driven by the principles of independence and autonomy within the framework stablished by the States of our University, with no subjection to any command or instructions of any kind. Besides, the task of the Syndicate is carried out under the principles of objectivity, impartiality, neutrality and respect. It is the main duty of the Syndicate to avoid any type of discrimination or arbitrariness, as well as to react before inadequate or disrespectful behaviours against the members of the university, taking into account the confidentiality of our performance.

We are thankful for the trust placed on us and we encourage you to continue in the path of the good practices on our daily tasks in the Universitat. Should you have any inquiry or petition, we would be happy to respond.

Yours sincerely

Adela Serra Rodríguez



Vacances d'estiu 2021

La Sindicatura de Greuges romandrà tancada per vacances d'estiu del 2 al 31 d'agost de 2021 (tots dos inclosos). Podeu remetre'ns les vostres consultes al correu ''. També podeu tramitar les vostres reclamacions mitjançant la seu electrònica 'entreu'.

Report on the 2019-2020 academic year

The Ombuds Office of the Universitat de València presented on March 11 the report on the activities carried out by the University Ombuds Office during the 2019-2020 academic year to the University Senate of the Universitat de València.


Davant qualsevol incidència amb la matrícula, heu de dirigir-vos, en primera instància, a la Secretaria del vostre centre. Si la resposta rebuda no fóra satisfactòria, podríeu dirigir-vos a aquesta Sindicatura, aportant tota la documentació relativa al cas.



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