The succession process in the family business is one of the defining moments for the continuity of the company, especially in those first generation companies in which the founder will give way to his inheritors in the management of the company. The present paper aims to study those High Performance Practices, typical of Quality Management Systems, which can make the probability of success for the generational change process of tourist companies greater. The area under study is the Spanish tourism industry, relevant sector in recent decades as one of the largest contributor to the country's economy.
Legal deposit: V109-2015
ISBN: 978-84-697-1277-1