HOW CAN COMPLACENCY INFLUENCE MANAGEMENT DECISIONS? THE ROLE OF PERCEPTIONS IN STRATEGIC DECISION-MAKING
- Authors: Jorge Villagrasa, EDEM Business School Colin Donaldson, EDEM Business School Alejandro Escribá-Esteve, Universitat de València & Ivie Members of the STEER research group (Strategy, Top Executives, ESG and Resiliency) and collaborators of the Chair of Family Business (CEFUV) (2024).
- Publication types: Recurs electrònic
- URL Publication: HOW CAN COMPLACENCY INFLUENCE MANAGEMENT DECISIONS? THE ROLE OF PERCEPTIONS IN STRATEGIC DECISION-MAKING
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Abstract:
The concept of complacency (leaders' excessive satisfaction with business performance) and its effects on the willingness to make strategic changes, even when actual results are not favourable. Factors such as functional diversity decrease complacency, while seniority increases it. Encouraging diverse teams, challenging satisfaction with current performance and encouraging leaders to remain open to change are recommended to drive organisational adaptability.
