UV students have access to a single open support form, which allows them to freely explain, describe and provide details about their issue. Please note that support for students is provided exclusively through this form.
 


The following forms are designed to provide support to PDI and PTGAS staff in the use of IT and technological tools required for their day-to-day work.
 

Area	Form	I have a problem with...
IT Security	Information security (opens in a new tab)Choose from the drop-down list	Virus (opens in a new tab)
		Phishing (opens in a new tab)
		Malware (opens in a new tab)
IT equipment and services	UV identity and services provided by the UV (opens in a new tab)Choose from the drop-down list	UV user (opens in a new tab)
		UV password (opens in a new tab)
		Email (opens in a new tab)
		Personal drive (opens in a new tab)
		nUVol (opens in a new tab)
		Aula Virtual (opens in a new tab)
		Anti-plagiarism tools (opens in a new tab)
		Multimedia (opens in a new tab)
		Videoconferencing (opens in a new tab)
		Blogs UV (opens in a new tab)
		Virtual Office (opens in a new tab)
		Surveys (opens in a new tab)
		UV mobile app (opens in a new tab)
	Microsoft 365 (opens in a new tab)Choose from the drop-down list	Teams (opens in a new tab)
		OneDrive (opens in a new tab)
		Copilot (opens in a new tab)
		Office applications (opens in a new tab)
		Two-factor authentication (opens in a new tab)
	Google Workspace UV (opens in a new tab)	Available support (opens in a new tab)
	Software managed by the UV (opens in a new tab)Choose from the drop-down list	Licensed software (opens in a new tab)
		Institutional software (opens in a new tab)
	IT equipment (opens in a new tab)Choose from the drop-down list	PC (opens in a new tab)
		Printers (opens in a new tab)
		Scanners (opens in a new tab)
		Laptops (opens in a new tab)
		Monitores (opens in a new tab)
	UV computer rooms (opens in a new tab)Choose from the drop-down list	Computer rooms (opens in a new tab)
		Teaching rooms (opens in a new tab)
		Open-access computer rooms (opens in a new tab)
Communications and network	UV network services (opens in a new tab)Choose from the drop-down list	Network socket activation (opens in a new tab)
		New network points (opens in a new tab)
		Connectivity issues (opens in a new tab)
E-administration and data	Corporate data request	Corporate data (opens in a new tab)
	Support for the UV Electronic Office and e-procedures (opens in a new tab)Choose from the drop-down list	E-administration (opens in a new tab)
		Seu UV (opens in a new tab)
		TRAMITEM (opens in a new tab)
		Valisa (opens in a new tab)
		Electronic registry (opens in a new tab)
		SICUV (opens in a new tab)
UV corporate applications	Academic management (opens in a new tab)	Academic management (opens in a new tab)
	Research management (opens in a new tab)	Research management (opens in a new tab)
	Financial management (opens in a new tab)	Financial management (opens in a new tab)
	Human resources management, University Card, GDH and GDI (opens in a new tab)Choose from the drop-down list	Human Resources (opens in a new tab)
		University Card (opens in a new tab)
		GDH (opens in a new tab)
		GDI (opens in a new tab)
	Management of activities, courses and governing bodies (opens in a new tab)Choose from the drop-down list	Activities (opens in a new tab)
		Courses (opens in a new tab)
		Governing bodies (opens in a new tab)
	Infrastructure management (opens in a new tab)Choose from the drop-down list	Room booking (opens in a new tab)
		Room locations (opens in a new tab)
Scientific computing	Scientific Computing (opens in a new tab)Choose from the drop-down list	LLUISVIVES (opens in a new tab)
		TIRANT (opens in a new tab)