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Customer Service

 

 

1.- SCHEDULE INFORMATION

 

The Assistance General Register Office, located at Av. Blasco Ibañez, number 13, level 1, opening hours

Morning.- Monday to Friday (excluding public holidays) from 9:00 am to 2:00 pm.

Afternoon.- Tuesday and Thursday (excluding public holidays) from 4:00 pm to 5:30 pm.

Notice: 

  1. January 22nd General Registry Office will remain closed
  2. From March 17th until 20th (both included) the General Register Office will be closed as those holidays days at the UVEG.
  3. The opening hours of the General Register Office at Easter Week and “Pasqua” 2025 will be as follows:
  • Days 14,15,16, 22, 23, 24 and 25 of April: opened from 09:00 to 14:00 hours.
  • Days 21th and 28th of April the General Registry Office will remain closed.

Opening hours from June 1st to September 30th: mornings only from 09:00 to 14:00 hours

Resolution that the month of August is a non-business month.

 

2.- PROCEDURES

 
​2.1. ​​For the presentation of documentation or applications, you can request a PRE-APPOINTMENT before going to the General Registry, and you can reserve a day and time. 

2.2. For the application of the authentic electronic copy of Official Titles, Own Titles or official documents, issued by the University of Valencia. 

2.3. For the processing of the Electronic Certificate. The Registry Assistance Offices of the University of Valencia offer citizens the processing of the ACCV's electronic certificate, without prejudice to the possibility of obtaining it at other User Registration Points (PRU) of the Technology and Electronic Certification Agency of the Valencian Community or any other Certification Authority. To process this certificate you can request a  APPOINTMENT.

You can obtain the electronic certificate in any Auxiliary Offices. It is recommended to consult the schedules of each office

Useful Links:

* step 1: how to generate the certificate

* step 2: how to install

* install certificate on Windows, MacOS X or Ubuntu.

* install certificate on Android or IOS.

* how to sign a document digitally

* link to the website: Electronic Certification Agency of the Valencian Community : ACCV

 

3.-OTHER REGISTRATION POINTS

 

The presentation of documents can be made through the records of the following organizations: