Users of the services provided by the Secretary’s Office of the Escola Tècnica Superior d’Enginyeria have the rights recognised in the article 13 of the Law 39/2015, of 1 October, on the Common Administrative Procedure of Public Administrations, and in particular:
- To have up-to-date information with appropriate contents about the services provided by the Secretary’s Office.
- To be effectively informed about the procedures that may affect them.
- To be treated with due respect and consideration by all the Secretary’s Office staff.
- To know the identity of the staff processing the procedures in which they take part.
- To submit any suggestions, complaints and congratulations theyconsider appropriate regarding the services provided by the Secretary’s Office and in which they are an interested party.
- To have the confidentiality of their personal data guaranteed, in accordance with the applicable law.
- To have the availability of facilities and services necessary for students with physical or sensory disabilities to be able to study properly and obtain adequate academic training.
- To be assisted in the UV official language used by the student.
- To know about the syllabuses of the subjects and the professors in charge of them.
- To be treated with equality and not to be discriminated on the grounds of sex, ideology, birth, language, sexual orientation, disability or any other circumstance.
- To the protection by the national health system, under the terms and conditions established by the legal provisions that regulate it.
- To their honour, personal privacy and image.
- To any other right deriving from current legislation.
