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The Service Charter of the Facultat de Ciències de l’Activitat Física i l’Esport of the Universitat is the product of our orientation to meet the needs of our users. Therefore, this Service Charter aims to inform the users about the following aspects:

  • The services that we offer.
  • The quality commitments we acquire in its provision.
  • The indicators to measure the extent of these commitments.
  • The rights and duties of users to use our services.
  • The mechanisms of collaboration and participation of users in improving our services.

Another goal of this Charter is to contribute to institutional improvement taking an approach oriented to management processes; the needs and expectations of users are taken into account to improve the rendered services.

Both goals allow a better delivery of services and a better perception of our users; thus we aim to contribute to the continuous improvement of the University of Valencia.

Leaflet Complete Version Web


Complete Version