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  • Memòria d'Activitats 2018

The FGUV has a mailbox for suggestions, complaints, claims and congratulations aiming to establish a communication mechanism with the users of the services managed by the entity as well as to know their level of satisfaction and suggestions related to the activities of FGUV to improve the services.

All the suggestions, complaints, claims and congratulations will be written in a form that will be sent to the e-mail address: fguv@uv.es. You can find the form in the website of FGUV. If the e-mail is not registered in the data base of FGUV, you will have to attach a photocopy of your National ID to the form.

All the complaints, claims, suggestions and congratulations will be registered in an archive that will include:

  1. Entry date
  2. Data of the contact that has been provided
  3. Subject
  4. Department that is concerned
  5. Answer 
  6. Date of the answer
  • Competent organism: The Management of FGUV is the competent organism for the gathering, managing and answering all the forms that are sent.
  • Procedure: All the complaints, reclamations, suggestions and congratulations will be processed and answered by FGUV. The response will be sent the sooner the better to the e-mail of the user and it will always be sent before 10 working days since the reception of the user’s e-mail.
  • Communication of the complaint to the corresponding administration: FGUV will send the complaint to the corresponding administration when it is regulated by the law*. 

(*) Specific procedure in the CUDAP

FGUV will notify the complaint to the corresponding organism of the Territorial Direction (Section of People with Functional Diversity) in 10 working days since it has been received by FGUV.

The response to the complaint will be notified simultaneously to the user and the corresponding organism of the Territorial Direction (Section of People with Functional Diversity). The Territorial Direction of the Valencian Department has 15 days to consider the response to the user appropriate. If it considers that the response is not appropriate, it will express its opinion to the corresponding entity to send a response that is more appropriate. In addition, it will implement the measures that it considers appropriate.

 
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