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Indicator 1 Satisfaction with the information and the service received in the office of the secretary.

Indicator 2 Rate of applications for admission through partial official studies processed on time.

Indicator 3 Satisfaction with the service during the enrolment.

Indicator 4 Rate of reports on cancellation of enrolment due to force majeure issued on time.

Indicator 5 Satisfaction with the service related to the cancellation of enrolment due to force majeure.

Indicator 6 Rate of credit recognition processed on time.

Indicator 7 Satisfaction with the service related to credit recognition and transfer.

Indicator 8 Rate of records transferred to other universities on time.

Indicator 9 Satisfaction with the service related to tuition fees.

Indicator 10 Satisfaction with the service related to mobility programs.

Indicator 11 Satisfaction with the service related to work placements

Indicator 12 tisfaction with the service related to the degree final project.

Indicator 13 Rate of certificates issued on time.

Indicador 14 Satisfaction with the waiting time to receive a certificate.

Indicador 15 Rate of resolutions on early examination sessions notified on time.

Indicador 16 Satisfaction with the service related to early examination sessions.

Indicator 17 Satisfaction with the service related to academic appeals.

Indicator 18 Rate of curricular assessment through compensation marks included in records on time.

Indicator 19 Rate of qualifications issued on time.

Indicator 20 Satisfaction with procedures and information regarding doctoral studies.

Indicator 21 Rate of information on official recognition of foreign qualifications given on time.

Indicator 22 Satisfaction with the publication of timetables, classrooms and examination dates before the start of the enrolment period.