- Right to know, at any time, the status of the processing of applications when interested.
- Right to know the identity of the responsible and the staff processing the proceedings if being part of them.
- Right to confidentiality with the personal information, ensuring the right to privacy, as well as to the rectification or cancellation of inaccurate or incomplete data.
- Right to obtain real and verified information efficiently, quickly, completely and in a suitable way.
- Right to receive information about the services and resources available to the user.
- Right to be treated with the as courteously as possible by the staff.