To request this refund, you must complete the electronic procedure available at the following link:
https://webges.uv.es/uvEntreuWeb/menu.jsp?idtramite=EXPSOLP2U
The attached document contains the instructions for filling it out. It is especially important to select the specific procedures under the desired transaction and, in the drop-down menu that appears, choose “refund of fees”.
You may request a refund of fees in the following cases:
1. Activities or sport schools not started.
If the activity or school is canceled, the refund will be automatic, and no request will be required.
2. Activities or sport schools already started, within 30 calendar days from the start date for semester-based activities or 7 calendar days for monthly ones, provided there are force majeure reasons, upon the interested person’s request and with proper justification.
- Start dates for activities in the first semester of 2025/2026 academic year: 17/09/2025*
- Start dates for activities in the second semester of 2025/2026 academic year: 01/02/2026*.
- Start dates for sports schools in the first semester of 2025/2026 academic year: 01/10/2025
- Start dates for sports schools in the second semester of 2025/2026 academic year: 01/02/2026.
3. Annual or semester sports card/Access card, within 30 calendar days from the payment date, due to force majeure, upon the interested person’s request and with proper justification.
Force majeure reasons include:
a) Illness lasting more than 15 days, duly justified.
b) Incompatibility with work or academic schedule, duly justified.
c) Other exceptional circumstances evaluated by the Service Management.
* For golf, swimming, ice skating, surfing, and windsurfing, please consult the activity offer document.
Note: The refund will be issued to the bank card used to make the original payment and will be proportional to the use or enjoyment of the activity.
