FAQ

Refund of fees

How can I request a refund of the fees paid for the activities?

The refund request form is available at the secretary office of the Physical Education and Sports Service of any campus (Blasco Ibañez, Tarongers, and Burjassot) or at the www.uv.es/sef webpage in the section “Secretary Procedures

If the activity or the school in which I am enrolled has not started yet, will I receive my paid fee back once I request a refund?

If the activity or a school has not started yet or if it have been cancelled by the Sports Service, you will receive your paid fee back as soon as you request a refund. If the activity or a school has already started, you will receive your fee back if you request a refund within 30 days (for semester activities) or within 7 days (for monthly activity) after their beginning. The refund request should be motivated by fortuitous events or other justifiable causes (like a disease, incompatibilities with the working or academic schedule). The fee paid to obtain a monthly or semester sports card will be reimbursed if the refund request is sent within 30 days after payment date and only in case of fortuitous events or other justifiable causes.

Due to the suspension of all sports activities at the Universitat de València for COVID-19, will there be a total or partial refund of the fees paid for the second semester?

The management of the Service has prepared a proposal, but it has to be approved by the administrative services of the Universitat de València. As soon as it is approved, we will inform you of the conditions and the application procedure.

Where should I send a fee refund request?

You can submit it on the page of secretary offices of the Sports Service of all three campuses or send it via email to servei.educacio.fisica@uv.es. Remember that the requests should be signed in all cases.

If I request a refund of fees for an activity or sports school, will I be refunded 100% of the amount?

If the activity, school, training course... has been cancelled by the Sports Service, it will always be 100% refunded. If you request a refund of the fee for an activity or sports school and all the requirements are met, you will be refunded 100%. Only training courses will be refunded 75% of the amount (except in the case of cancellation, which will be refunded 100%).

Installations

How can I book a paddle tennis court?

Bookings for the fronton, tennis and paddle tennis courts will be made at the vending machines located at the entrances to the facilities of Blasco Ibañez and Tarongers Campuses, and payment will be by card. Bookings can be made the day before. You can find the service rates for the facilities, with or without In the following link: https://www.uv.es/uvweb/physical-education-and-sports-service/en/sports-service/service-rates-sports-card/service-rates-1285948554182.html

How can I book the University Pavilion?

The reservation of facilities, other than tennis, paddle or fronton courts, will be made by completing and sending the APPLICATION FORM, which you can find at http://go.uv.es/QsZnO0Q. You will find where to send the filled out form, the payment method and all the information at http://go.uv.es/liS5Oz6. You can check the rates for the facilities rental at http://go.uv.es/gLG2lEE.

If I paid for the booking of one of the facilities of the Sports Service and cannot use it for justified reasons, what can I do?

You can change your booking to another day or you can ask for a refund of the amount paid with a fee refund request that you can ask at the secretariats of the Sports Service in the three campuses, or you can also find it in www.uv.es/sef, "Secretary procedures". You should present this form at the secretariat of the Sports Service of the three campuses or send it by e-mail to servei.educacio.fisica@uv.es, together with the proof of payment of the fee.

How can I access the facilities of the Sports Service of the Blasco Ibáñez Campus?

To access the facilities of the Sports Service and pass through the turnstiles at the entrance, you should have a card of the Universitat de València or a sports card of the Sports Service or any other entity of the Sports Service. If you have no student or sports card, you can buy a ticket for EUR 2,50 at the vending machine located at the entrance points to Blasco Ibáñez and Tarongers campuses. The payment can be done only with a credit/debit card. You can also purchase the 20 visit sports passes for EUR 20,00. Due to the current state of emergency, all of our facilities are closed. Usually our working hours change depending on the time of the academic year (school days, holidays, etc.). You can see our working hours on the http://go.uv.es/tA7yQxL

Box office

ECTS Credits

Enrollment in activities

How can I enrol in the activities offered by the Sports Service?

You can enrol in activities, sports school, internal competitions of individual and team sports, and training volunteering courses via the application form “AUTOMATRÍCULA” https://webges.uv.es/uvPROCursosWeb/cursosExternos. You can pay for your Sports Card in the same way using a credit/debit card. Enrolment in the courses of Paddle and Tennis is done at the corresponding office: Blasco Ibáñez (Cristina +34 633138151 y Alfonso +34 609758925), Burjassot y Tarongers (Elena +34 617598888). Children activities are coordinated by Amparo Llópez. IMPORTANT: always use a mouse to click the green arrow to proceed with the application. Each user has to enroll individually using a personal computer, a tablet, or a mobile phone. After accessing the application, you will see the videos explaining how to fill it in. You can also submit an application form at the secretary offices of all three campuses. You can enroll as students, PAS and PDI staff of the Universitat de València, as well as the retired workers from the Universitat de València. Other users should access the application as EXTERNAL users with their personal email and password. New users should go to “REGISTRO DE NUEVOS USARIOS” (NEW USER REGISTRATION), fill out all the requested data, and choose an eight-digit password. After registration and to complete the enrolment process, the external users will have to pay the corresponding fee of a sports card.

Where do I register for the activities offered by the Sports Service?

Enrollment in activities is done through the "Self-enrollment" button from the Servei d'Esports website www.uv.es/uvesports or directly at the link webges.uv.es/uvPROCcursosWeb/matriculaSerport. You have all the information at the following link http://go.uv.es/HoK4L6z

Where do I enrol in the sports schools offered by the Sports Service?

You can register for sports schools by clicking on the "SELF-ENROLMENT" button on the Sports Service website or directly by clicking on the link webges.uv.es/uvPROCursosWeb/matriculaSerport. All the information is available at the following link http://go.uv.es/0m1IFaD.

Where do I enrol in the Training Courses offered by the Sports Services?

Enrolment on Training Courses, which are mostly sports volunteer courses, is done through the "SELF-ENROLMENT" application on the Sports Service website, or directly at the link webges.uv.es/uvPROCursosWeb/matriculaSerport. Further instructions can be found at http://go.uv.es/n9Hkh0u. You can consult the offer, the programme of each course and the specific regulations on our website, "Training and Communication", "First Quarter" or "Second Quarter". Once the course has been completed, the report generated and signed, you will be notified by e-mail and told when and where you can pick up your certificate, if you have successfully completed the course. The courses of Sports Volunteering consist of 1 or 2 theoretical sessions that take place in the Sports Centre "La Pechina" and the practices (popular races, marathon, triathlon...) that are specified in each program. The registration fee for each course is €20. You can register for as many courses as you like.

Sports card

If I already have the sports card, do I have to reapply for it?

If you already had your Sports Card from another academic year, please go to any of the 3 campuses to reactivate it. If you are a new user, you will have to ask any of the three secretariats to print your sports card. You will have to bring your ID and a passport-sized photograph. If you do not bring a photograph, we can make it in the Secretariat. In all cases, if you have paid a discounted rate, you will have to justify that you are entitled to that discount. The Sports Card will be given to you the same day you go to the corresponding Secretariat or you will pick it up later at the access to the facilities. The sports card is activated, to access through the turnstiles installed at the accesses, the day after you register it at the Secretary's Office. If it does not work, ask at the window what the problem is.

Are there free sports cards?

There are groups that have a free sports card and, in most cases, do not need to be physically issued with the card. In these cases of ZERO rate the user must be registered as EXTERNAL USER, will be registered in the application Automatic Registration. However, the user cannot apply for the sports card through that application, you must contact any of the 3 Secretaries of the Sports Services. The groups with ZERO rate are: Non-associated scholars, registered in Burjassot (only if they want to register for activities on that campus), researchers in their own research institutes, staff hired for research projects, IFIC staff, IATA staff, staff from companies in the Scientific Park of Paterna, Staff of UV dependent entities (Language Centre, UV’s General Foundation, Lluís Alcanyís Foundation, UV Scientific Park Foundation, ADEIT University-Business Foundation, FGUV University Projects Management), Tutors and Coordinators of ADEIT internships, Students, Administrative and Service Staff and Teaching and Research Staff of the Universitat Jaume I. For others that do not appear in this list, please consult the Secretariat of the Sports Services. Most of these groups will access to the facilities of the Sports Services with the card that has been issued by the Universitat de València. Those registered in Burjassot who only want to register for activities on that Campus, in order to have their sports card activated and to be able to register, will have to go to the Secretary's Office of the Sports Services from 3 to 10 September, and provide a certificate of registration and ID card. The card will not be issued.

What is the sports card for?

The sports card allows external staff access to the facilities of the Sports Service at the Blasco Ibañez and Tarongers Campuses (at the Burjassot Campus we do not have our own facilities). It is also necessary to register for the activities and sports schools offered by the Sports Services. To apply for the sports card, you must access the "SELF-ENROLMENT" application from the Sports Service website, in the menu on the right of the page. Or by clicking in the following link: webges.uv.es/uvPROCursosWeb/matriculaSerport. More information available at: https://www.uv.es/uvweb/physical-education-and-sports-service/en/sports-service/service-rates-sports-card/sports-card-1285948437352.html

School insurance

Athlete Support Office

What is the Support Office to Athletes?

The Support Office to Athletes (SOA) is a service focused on monitoring the health of athletes and improving their performance. The Office is located in the Blasco Ibáñez Campus facilities (Av. Menéndez Pelayo, 19). You can check the areas included in the following link: http://go.uv.es/E8vCdn9

These services are available to all students, Administrative and Service Staff and Teaching and Research Staff of the Universitat de València and external staff with a Sports Card. Except for the Psychology and Nutrition Services, which are only available to sportsmen and women who are part of the Elite, High Performance and High-Level Sportsmen and Women Programme and members of university teams.

You can check the schedules of each of these services on the UVsports website at the following link: http://go.uv.es/El4RAJu

The rates can be found at http://go.uv.es/Bfa1kOJ

The beneficiaries of the Elite, High Performance, High Level Athletes Program and members of the university teams (CHECK). The appointment for all the services is requested from the Sports Services website at the button SOA SPORTS OFFICE TO ATHLETES. To access the appointment (currently available just in Spanish), you must enter the email address you are registered with. If you are a UV member you must register with an email @uv.es or @alumni.uv.es. External users can register with their personal email account. If you are not registered, a window will open asking you for personal data. Once you have filled in all the details, click on Continue and you will be able to make an appointment. You can find more information on the SE website, click the SOA button on the right of the page.

How many appointments can I have at the same time in the Support Office?

The number of appointments a person can have at one time is limited to two. But as soon as the person has been assisted, and the appointment is validated, the request option is again active. The appointment is validated the same day you attend the service requested at the Reception of the Blasco Ibáñez Campus. You must validate it before you can access the Support Office for Athletes. If a user makes an appointment, I cannot attend and the same user does not cancel 24 hours before the appointment takes place, nothing happens the first two times. But if this happens a third time, it will result in the cancellation of the appointment request system for the current academic year. When the appointment confirmation email is received, it offers the telematic option of cancellation. UV students can do internships at the Support Office for Athletes. Places are limited in each of the areas, but applications are welcome. You can send your query or request to the following email: practicassef@uv.es

University teams

Adapted sports

What is the Adapted Sports Programme for People with Disabilities (PDAPD)?

The Universitat de València's Adapted Sports Programme for People with Disabilities (PDAPD for its Spanish acronym) consists of offering physical and sports activities aimed at people who are part of the university community and the groups that are established by regulation, through the Physical Education and Sports Service, which is the one that organises and manages it. This program is centralised in the Blasco Ibáñez Campus. The offer of physical-sports activities aimed at students with disabilities and/or special needs derived from a disability is of a recreational and competitive nature. It is an inclusive, specific, and/or adapted offer that is varied. During each course, specific/adapted/inclusive sports schools are offered for different sports modalities: Athletics, Powerchair football, Goalball, Powerchair hockey, Paddleball, Table tennis, Wheelchair tennis, Tetrasport Physical Activity adapted to persons with severe disabilities, Archery, etc. Given the wide range of activities with a clear inclusive vocation (+60), we invite you to come and talk to the technical staff who run the activity you may be interested in, before the start of the class and ask them any questions you may have. There are as many ways to understand and carry out the activities as there are people willing to teach and learn them. Depending on each activity and the resources available, the activities are offered by Blasco Ibáñez, Burjassot or Tarongers. The offer is mainly aimed at the university community, but groups established by regulation can also be incorporated. The newly incorporated disabled students, in their interview at UVDisability, are informed of the existence of the Physical Education and Sports Service and the personnel responsible for the Adapted Sports Programme for Disabled Persons. An initial interview is recommended to address the issues that are of interest to the student body regarding sport at the university. For on-site information on the Physical Education and Sports Service's adapted sport programme for people with disabilities: Blasco Ibáñez Campus Secretariat, Av. Menéndez y Pelayo, 19 46010 Valencia. Phone: 96 398 32 36, from 16 September to 31 May: Monday to Friday, from 9 a.m. to 4 p.m. Mondays and Tuesdays from 4 p.m. to 6 p.m. From 1 June to 15 September: Monday to Friday, from 9 a.m. to 4 p.m. No attention hours during August.

What are the public prices for the services included in the adapted sport programme?

The public price of each activity is the one approved annually by the Universitat de València's Governing Council (CGUV). In the case of people with disabilities who are part of the university community, after the CGUV's approval, a reduction of 50% is automatically applied to them during the registration process. This discount is only applied to members of the university community who are on the Universitat de València's adapted sports programme, not to external staff with a sports card. You can consult all the rates at http://go.uv.es/w8eilpN.

Enrolment in sports activities and schools is done through the "SELF-ENROLMENT" button, or through this link. You must select the Campus: Blasco Ibáñez, Burjassot or Tarongers, Type: Activities/Sports schools, and the Quarter (referred to the academic semester): 1, 2, June or July. Once you have identified yourself as a member of our staff, with your username and password, the self-enrolment service will apply the 50% discount directly to you (if applicable). Personal assistance is a Human Right of persons with disabilities as stated in the UN Convention on the Rights of Persons with Disabilities 2006 (CRPD). In this Convention, specific mention is made of Independent Living, through its Article 19: "Right to live independently and to be included in the community". Students can participate in the sports volunteer programme of the Adapted Sports Programme for People with Disabilities (PDAPD) during a four-month period and obtain recognition of ECTS credits for support in carrying out sports activities with people with disabilities. If they comply with the regulations established annually, both people (user and support) could benefit from the recognition. You can obtain more information at the following link: http://go.uv.es/01gJ1sN.

UV aid to athletes

Is there any financial aid for students at the Universitat de València who are athletes?

Each academic year, grants are available within the programme for Universitat de València students who are Elite, High Performance and High Ranking Program or members of university teams who are enrolled in a UV degree, Master's degree or PhD, to facilitate compatibility between university studies and sport. The call for applications is published on the official notice board of the University of Valencia https://webges.uv.es/uvTaeWeb/ and is also available on the website of the Sports Service, in the section " Aids and Grants", http://go.uv.es/t0a5uJl. Students who are admitted to this programme each academic year will have the following benefits:

- Academic Supervision at your institution

- Access to the UVEG sports facilities and the means that the SEFD puts at your disposal to develop your training.

- Use of the services of the SEFD's sports support office (GAD), medical service, physiotherapy service, nursing service, psychology service and sports training service.

- Obtaining 1.5 ECTS credits

- Free registration for the athletes who obtain the highest score, in the number established in each call, provided that they are undergraduate students in their own centers, in addition to the granting of financial aid.

- Financial aid, which amount is established in each call, for the number of athletes who obtain the highest scores, after the previous ones, in the number that is also established in each call. The number of grants, the recipients and the sporting and academic requirements, the conditions to be met, the procedure for awarding the grants, the documentation to be presented, the system for evaluating and reviewing the applications presented, the benefits, the information for the possible presentation of appeals, information on data protection, the deadline for the presentation of applications through the ENTREU portal (Online Office) of each call can be consulted in the section "Sports grants", "Grants", http://go.uv.es/t0a5uJl. If you want to ask for more information you can go to the 3 secretariats of the Servei d'Esports or send an e-mail to ajudes.esportistes@uv.es

FAQ