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La Bibliotec@ Respon és el servei de referència virtual de les biblioteques de la UV per atendre, orientar i resoldre els dubtes sobre el funcionament dels serveis de la biblioteca i sobre els recursos d'informació bibliogràfica.

Who can use this service?

Anyone can use it.

How to use the service?

The questions are made from any device with an internet connection through the form The Library Answers of the Service of Libraries and Documentation.

The first time the service is used, an account will be created automatically, based on the email address indicated in the question. The user will receive a confirmation message with a password and a link, from which you can follow up on your question. This message will be sent via e-mail:

How long do we take to respond?

Depending on the type of question, it will be answered within a maximum period of 3 working days, except for the non-school periods of Christmas, Easter, summer holidays or holidays. In the event that the response period is extended, the user will be informed.

What kind of questions can be asked?

This service does not offer legal, medical or financial assistance.

Suggestions, complaints and congratulations related to the Service of Libraries and Documentation must be done through the UV Bústia

The personal information provided is incorporated into the file "Usuaris liblioteques UVEG", owned by the Universitat de València, to attend and manage the query. The rights of access, rectification, cancellation and opposition to the treatment can be exercised before the Service of Libraries and Documentation (c / Universitat, 2. 46003 Valencia) by means of a written request accompanied by the corresponding identification document.

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