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As a general rule, any technical issues or questions must be submitted through a form available on the User Support page named Technical issues and concerns of the UV's Online Office and procedures.

Only in case the page is not operable and the previous form is not available, technical issues or questions can also be reported by email (

Issues or communications from the web form will be prioritise over the ones received from email.

Please, use the email only in case the platform is not operable.

Issue notifications

The Office will inform of any issue in the availability of any service.

It will be possible to know the days and times when any e-service is not operable. This information will become available in the News section by day, time and type of issue.