The Phone House stores have included the on-line appointment system Bookitit, a tool developed by the Parc Científc’s company Nubesis. The Phone House has begun to use this system for the express repairs of mobile phones and tablets.
Bookitit system has an on-line agenda which allows to arrange easily the appointments made by telephone or on-site. The reservations are made in real time by the internet 24 hours a day, 7 days per week. It also allows the automatic insertion of the customers list as well as the consultation of their data and comments history.
The Phone House has decided to include this system in almost all the stores offering this kind of technical services after having tested it in one of the stores during three months. This system’s goal is to reduce customer’s waiting time (as he/she made a prior appointment). Moreover, technicians know the make, model and problem of the device previously. This way, the technicians will have all tools needed to repair the device as quickly as possible.
This on-line agenda has a precedent in Spain, since the consulate of Colombia had already adopted in order to avoid waiting time when making appointments for administrative procedures. Bookitit has ended with long queues because now people can arrive at the scheduled time.
Last update: 2 de february de 2012 13:53.
News release
