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  • Facultat de Física

User support


Service 1

Deal with requests for information and guidance from future or current students, graduates and other users.

  • Commitment 1 Respond appropriately to all requests for information from users.

  • Indicator 1 Satisfaction with the information and the service received in the office  of  the secretary.

 

Admission through continuation of partial official studies @


Service 2

Process applications for admission through the recognition of partial official studies of the students who wish to study at the university and inform them of the decision.

  • Commitment 2 Make a decision regarding the admission for continuation of partial official studies applications by 30 September, unless there is a modification of the academic management processes   calendar.

  • Indicator 2 Rate of applications for admission through partial official studies processed on time.

 

Enrolment


Service 3

Provide technical and administrative assistance to students throughout the enrolment process, in undergraduate and master’s studies.

  • Commitment 3 Provide adequate technical and administrative assistance to all  students enrolling.

  • Indicator 3 Satisfaction with the service during the enrolment.

 

Cancellation of enrolment by reason of force majeure @


Service 4

Inform students how they can provide evidence to fulfil the requirements for a total or partial cancellation of enrolment due to force majeure, submit the dean’s report to the committee that has to take a decision and perform procedures derived from it.

  • Commitment 4 Provide the commission deciding upon the cancellation of the enrolment due to force majeure with the dean’s report within a period of 15 business days from the submission of the application accompanied by the supporting documentation.

  • Indicator 4 Rate of reports on cancellation of enrolment due to force majeure  issued  on time.

  • Indicator 5 Satisfaction with the service related to the cancellation of enrolment  due  to  force majeure.

 

Credit recognition and transfer @


Service 5

Process applications for credit recognition and transfer, submit them to the corresponding commission, inform students of its decision and, if appropriate, issue a receipt of this recognition and include it in the records.

  • Commitment 5 Notify students of all decisions regarding credit recognition and transfer within 15 days from the corresponding commission issuing its report,  provided  the  required  documentation  has  been submitted.

  • Indicator 6 Rate of credit recognition processed on time.

  • Indicator 7 Satisfaction with the service related to credit recognition and transfer.

 

Academic record transfer to other universities @


Service 6

Process academic record transfers requested by students admitted to other universities.

  • Commitment 6 Send academic records, as requested by students, to the relevant university within a period of 30 business days from the submission of the application, as long as the exam records have been processed  and  the  fees  have  been  payed  if necessary.

  • Indicator 8 Rate of records transferred to other universities on time.

 

Receipts and refund of tuition fees @


Service 7

Deal with receipts of students of the faculty, including refunds or additional payments.

  • Commitment 7 Report problems related to receipts requiring amendments by the faculty within 5 business days from the confirmation of payment in the case  of  refund  of fees.

  • Indicator 9 Satisfaction with the service related to tuition fees.

 

Mobility programmes @


Service 8

Keep the records of students participating in mobility programmes and inform them of their situation.

  • Commitment 8 Include the marks in the outgoing students’ records within 5 business days from receipt of all marks from the relevant university.

  • Indicator 10 Satisfaction with the service related to mobility programs.

 

Work placements


Service 9

Inform students of deadlines and practices related to work placements, and perform required procedures.

  • Commitment 9 Inform students of allocation of placements at least 10 days before the start date.

  • Indicator 11 Satisfaction with the service related to work placements

 

Undergraduate and master’s dagree final project @


Service 10

Perform procedures related to students’ undergraduate and master’s degree final projects.

  • Commitments 10 Guarantee students fulfilling the requirements the required procedures to be able to defend their undergraduate or master’s degree final projects on time.

  • Indicator 12 Satisfaction with the service related to the degree final project. 

 

Certificates @


Service 11

Issue academic or other certificates at the request of students.

  • Commitment 11 Issue certificates within 7 business days. In the period of enrolment or in the case of an academic record of a curriculum without credits, the period will be 10 days.

  • Indicator 13 Rate of certificates issued on time.

  • Indicador 14 Satisfaction with the waiting time to receive a certificate.

 

Early examination session @


Service12

 Process students’ applications for early examination sessions and inform them of the decision.

  • Commitment 12 Make a decision regarding all students’ applications for early examination sessions and communicate it within 10 business days following the deadline for submission of applications.

  • Indicador 15 Rate of resolutions on early examination sessions notified on time.

  • Indicador 16 Satisfaction with the service related to early examination sessions.

 

Academic appeals @


Service 13

Process students’ academic appeals and inform them of the decision.

  • Commitment 13 Communicate the decision of the Academic Appeal Commission regarding academic appeals within a maximum period of 5 business days from its ruling.

  • Indicator 17 Satisfaction with the service related to academic appeals.

 

Curricular assessment through compensation


Service 14

Process students’ applications for curricular assessment through compensation, submit the dean’s report on the fulfilment of requirements for such assessment and perform procedures following the decision.

  • Commitment 14 Include marks in students’ records within 5 business days from receipt of the rector’s  approval.

  • Indicator 18 Rate of curricular assessment through compensation marks included in records on  time.

 

Qualifications and european diploma suppplement (EDS) @


Service 15

Process original or duplicate qualifications and the European Diploma Supplement (SET) and deliver them to students.

  • Commitment 15 Approve applications for a certificate of qualification within 15 business days from payment of the fee, except for during the enrolment period, when the deadline will be  30  business days.

  • Indicator 19 Rate of qualifications issued on time.

 

Doctorate @


Service 16

Keep documents and information of interest related to doctoral programmes of the faculty, including those related to the thesis deposit and defence.

  • Commitment 16 Guarantee doctoral students meeting requirements the required procedures to be able to defend their theses on  time.

  • Indicator 19 Satisfaction with procedures and information regarding doctoral studies..

 

Official recognition of foreign qualifications


Service 17

Process students’ applications related to the fulfilment of additional training requirements required by the Spanish Ministry of Education for the official recognition of foreign higher education qualifications.

  • Commitment 17 Inform users requesting official recognition of foreign qualifications how to fulfil the training requirements required by the Spanish Ministry  of  Education  within  15 days.

  • Indicator 21 Rate of information on official recognition of foreign qualifications  given  on time.

 

Timetables, classrooms and examination dates


Service 18

Publish timetables, classrooms and examination dates, once the oferta del curs acadèmic (Academic Year Programme or OCA) has been approved.

  • Commitment 18 Publish timetables, classrooms and examination dates before the start of the enrolment period of each academic year.

  • Indicator 22 Satisfaction with the publication of timetables, classrooms and examination dates before the start of the enrolment period.

 

NOTE: @ Electronic process by ENTREU

 

 

 

 

 
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