The support service for users of the web manager of the Universitat de València is a tool developed by the Web and Marketing Unit (UWM) to quickly resolve any incidents that may arise in the editing of web portals. This allows all requests for support from corporate web portal editors to be channelled quickly and efficiently.

Users must bear in mind that, in terms of response and organisation, it is more efficient to make a support request through this system, than to phone or send an email. The requests received through the ticketing system allow for a better organisation of work and an optimum distribution of tasks among UWM staff, hence a faster response.

When accessing the platform, the user’s credentials are requested, followed by the display of several options regarding the type of request:

• The most demanded is the first one, ‘Support for corporate web editing’, designed to gather requests related to problems of publishing in free texts, literals, news, generation of elements such as banners, new tabs, quick links, new web structure, etc.
• The 'Visual Identity' option deals with everything related to the use of logos, emblems or official stamps of the Universitat de València.
• In the 'UV Agenda' section you will find requests for the publication of events in the diary, their modification, elimination or sharing.
• 'Translations' contain requests to generate English versions only of texts published on one of the UV's corporate web portals.
• 'XatUV' gathers all the incidents related to this new interactive information service in the university community.
• Finally there is the 'training' section, which today can only be remote because of the crisis of Covid-19. However, the applicant will have access to numerous manuals and tutorials on the operation of the UV web manager.

Simple form

After choosing one of the support options, the system opens a form with some simple fields to be filled in describing the type of incident. It is important to specify the web portal on which you are asking for support, and in the 'Comments' field attach, if necessary, the url of the specific page on which the possible problem is located, and give the telephone extension or e-mail address of the author of the request.

Identifying the problem in as much detail as possible, as well as its location in the place of publication, will help to quickly resolve the incidents described.