GIUV2015-257
Investigate with a methodological approach of routines and capabilities the relationships between the implementation of quality management, innovation and learning in organisations, with special attention to the capacity for organisational ambidexterity, which is fundamental for the organisation to achieve good results in the long term. The mediating and/or moderating effect of certain variables on these relationships is analysed in depth. This is mainly formalisation, which is inherent to quality management programmes, especially with regard to the establishment of procedures, and the values of the organisational culture, which are an essential pillar for the successful implementation of these programmes. Two sectors are currently being analysed, one industrial, the organic agro-food industry, and one service, the health services sector. The organic agri-food industry sector has been chosen for several reasons: Firstly, these companies are forced to implement quality management systems to meet the standards demanded by consumers of these products, which are at a high price range; and they are also subject to strong regulations to ensure adequate levels of quality and food safety....Investigate with a methodological approach of routines and capabilities the relationships between the implementation of quality management, innovation and learning in organisations, with special attention to the capacity for organisational ambidexterity, which is fundamental for the organisation to achieve good results in the long term. The mediating and/or moderating effect of certain variables on these relationships is analysed in depth. This is mainly formalisation, which is inherent to quality management programmes, especially with regard to the establishment of procedures, and the values of the organisational culture, which are an essential pillar for the successful implementation of these programmes. Two sectors are currently being analysed, one industrial, the organic agro-food industry, and one service, the health services sector. The organic agri-food industry sector has been chosen for several reasons: Firstly, these companies are forced to implement quality management systems to meet the standards demanded by consumers of these products, which are at a high price range; and they are also subject to strong regulations to ensure adequate levels of quality and food safety. Moreover, the growth potential of this sector is very high, as it has already experienced strong growth in Spain in recent years, and strong growth in domestic demand and foreign markets is expected in the coming years. The second sector analysed is public hospitals. Among the priority objectives of public healthcare institutions are the efficient use of resources and the optimisation of service quality, both in terms of improving the satisfaction of stakeholders (users, staff, environmental groups) and the effectiveness of the healthcare process itself. Precisely, process management, within the framework of quality management, with the application of its multiple methodologies, has proven to be effective in generating very substantial increases in efficiency in the use of resources and in the quality of service in these organisations. The practical application to the hospital sector derived from this research is to improve the processes of these organisations, optimally adjusting human, organisational, technological and infrastructural factors, and substantially reducing the costs arising from inefficiency.
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- Medicion del impacto de la aplicacion de los sistemas de gestion de la calidad sobre las variables analizadas: formalizacion, valores de la cultura organizativa, innovacion, aprendizaje y capacidad de ambidestreza
- Elaboracion y propuestas de mejoras para la aplicacion de la Gestion de la Calidad que optimice la innovacion, el aprendizaje y la capacidad de ambidestreza de estas organizaciones
- Analisis de los procesos especificos a mejorar, asi como de los factores humanos, organizativos, tecnologicos y de infraestructuras relacionados directamente con dichos procesos
- Elaboracion y propuestas de aplicacion de meta/rutinas ad hoc para la mejora de los procesos analizados en terminos de eficiencia y calidad asistencial
- Analisis de la implantacion por parte de las empresas de la industria agro-alimentaria ecologica de los modelos especificos de la industria agroalimentaria, y de los modelos generales de GC, como ISO 9001 y Modelo EFQM.
- The Formalization and Organizational Culture as catalysts for the Quality Management and Organizational Ambidexterity capability relationships. ECO2015-71380-R.This project does research into ambidexterity ability, innovation and organisational learning, from the perspective of the routines and abilities theory, and it analyses deeply the influence that the application of quality management systems has on them.
- Effective process management in La Fe University and Polytechnic Hospital: application of tools from lean management and quality management to maximise the value of health services optimising the use of resources.Process management meta/routines, the core of quality management and Lean Management, allow staff to apply their creative ideas and to avoid errors and waste, improving healthcare quality, and the satisfaction of users and employees.
| Name | Nature of participation | Entity | Description |
|---|---|---|---|
| ANDRES SALAS VALLINA | Director | Universitat de València | |
| Research team | |||
| MARIA DOLORES MORENO LUZON | Member | Universitat de València | |
| JUAN FRANCISCO MARTINEZ PEREZ | Member | Universitat de València | |
| MARIA ANGELES ESCRIBA MORENO | Member | Universitat de València | |
| MARIA BEGOÑA LLORIA ARAMBURO | Member | Universitat de València | |
| MARIA GIL MARQUES | Collaborator | Universidad Católica de Valencia San Vicente Mártir | pre-tenured lecturer |
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- Business Administration 'Juan José Renau Piqueras'
- Gestión de la Calidad, Gestión Hospitalaria, Gestión de Procesos, Lean Management, Mejora Continua
- Gestión de la Calidad, Ambidestreza, Cultura Organizativa, Innovación, Formalización, Industria Agro-Alimentaria Ecológica
