GIUV2015-257
Investigate with a methodological approach of routines and capabilities the relationships between the implementation of quality management, innovation and learning in organisations, with special attention to the capacity for organisational ambidexterity, which is fundamental for the organisation to achieve good results in the long term. The mediating and/or moderating effect of certain variables on these relationships is analysed in depth. This is mainly formalisation, which is inherent to quality management programmes, especially with regard to the establishment of procedures, and the values of the organisational culture, which are an essential pillar for the successful implementation of these programmes. Two sectors are currently being analysed, one industrial, the organic agro-food industry, and one service, the health services sector. The organic agri-food industry sector has been chosen for several reasons: Firstly, these companies are forced to implement quality management systems to meet the standards demanded by consumers of these products, which are at a high price range; and they are also subject to strong regulations to ensure adequate levels of quality and food safety....Investigate with a methodological approach of routines and capabilities the relationships between the implementation of quality management, innovation and learning in organisations, with special attention to the capacity for organisational ambidexterity, which is fundamental for the organisation to achieve good results in the long term. The mediating and/or moderating effect of certain variables on these relationships is analysed in depth. This is mainly formalisation, which is inherent to quality management programmes, especially with regard to the establishment of procedures, and the values of the organisational culture, which are an essential pillar for the successful implementation of these programmes. Two sectors are currently being analysed, one industrial, the organic agro-food industry, and one service, the health services sector. The organic agri-food industry sector has been chosen for several reasons: Firstly, these companies are forced to implement quality management systems to meet the standards demanded by consumers of these products, which are at a high price range; and they are also subject to strong regulations to ensure adequate levels of quality and food safety. Moreover, the growth potential of this sector is very high, as it has already experienced strong growth in Spain in recent years, and strong growth in domestic demand and foreign markets is expected in the coming years. The second sector analysed is public hospitals. Among the priority objectives of public healthcare institutions are the efficient use of resources and the optimisation of service quality, both in terms of improving the satisfaction of stakeholders (users, staff, environmental groups) and the effectiveness of the healthcare process itself. Precisely, process management, within the framework of quality management, with the application of its multiple methodologies, has proven to be effective in generating very substantial increases in efficiency in the use of resources and in the quality of service in these organisations. The practical application to the hospital sector derived from this research is to improve the processes of these organisations, optimally adjusting human, organisational, technological and infrastructural factors, and substantially reducing the costs arising from inefficiency.
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- Measuring the impact of the application of quality management systems on the variables analyzed: formalization, organizational culture values, innovation, learning and ambidexterity capacity
- Development and proposals for improvements to the application of Quality Management that optimize innovation, learning and ambidexterity in these organizations
- Analysis of the specific processes to be improved, as well as the human, organizational, technological and infrastructure factors directly related to these processes
- Development and proposals for the application of ad hoc goals/routines to improve the analyzed processes in terms of efficiency and quality of care
- Analysis of the implementation by companies in the organic agri-food industry of the specific models of the agri-food industry, and of the general GC models, such as ISO 9001 and EFQM Model.
- The Formalization and Organizational Culture as catalysts for the Quality Management and Organizational Ambidexterity capability relationships. ECO2015-71380-R.This project does research into ambidexterity ability, innovation and organisational learning, from the perspective of the routines and abilities theory, and it analyses deeply the influence that the application of quality management systems has on them.
- Effective process management in La Fe University and Polytechnic Hospital: application of tools from lean management and quality management to maximise the value of health services optimising the use of resources.Process management meta/routines, the core of quality management and Lean Management, allow staff to apply their creative ideas and to avoid errors and waste, improving healthcare quality, and the satisfaction of users and employees.
| Name | Nature of participation | Entity | Description |
|---|---|---|---|
| MARIA BEGOÑA LLORIA ARAMBURO | Director | Universitat de València | |
| Research team | |||
| MARIA DOLORES MORENO LUZON | Member | Universitat de València | |
| JUAN FRANCISCO MARTINEZ PEREZ | Member | Universitat de València | |
| MARIA ANGELES ESCRIBA MORENO | Member | Universitat de València | |
| ANDRES SALAS VALLINA | Member | Universitat de València | |
| MARIA GIL MARQUES | Collaborator | Universidad Católica de Valencia San Vicente Mártir | Pre-tenured lecturer |
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- Business Administration 'Juan José Renau Piqueras'
- QUALITY MANAGEMENT
- INNOVATION
- LEAN MANAGEMENT
- CONTINUOUS IMPROVEMENT
- AMBIDESTICITY
- ORGANIZATIONAL CULTURE
- FORMALIZATION
- ORGANIC AGRI-FOOD INDUSTRY
- PROCESS MANAGEMENT
- HOSPITAL MANAGEMENT
