The report of the University of Valencia's Suggestions, Complaints and Congratulations Mailbox for the 2018-2019 academic year was presented to the Governing Council on 4 February 2020
The report from the University of Valencia's Suggestions, Complaints and Congratulations Mailbox for the 2018-2019 academic year was presented to the Governing Council on 4 February 2020.
The main figures for the functioning of the mailbox this academic year are: a total of 829 communications were received (complaints, suggestions and congratulations), of which 751 were accepted, detailed by type of communication as follows: complaints (70.2%), suggestions (14%) and congratulations (15.8%).
According to the profile of users, the group that has presented more communications is the alumni (65.9%). With regard to gender, 56.1% of users were women.
Finally, according to the type of case, 22.2% of the communications were related to management, followed by 18.4% relating to academic issues. These two causes accounted for 40.6% of the total communications admitted. It should also be noted that 24.8% of communications received by the user did not specify the specific cause and were attributed to other causes.
The Analysis and Planning Service has published the document, which is accessible to the university community, on its website.
