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The Service Charter of the Analysis and Planning Service is the product of our orientation to meet the needs of our users. Therefore, this Service Charter aims to inform the users of the services that we offer, the quality commitments we acquired in their provision, the indicators with which we will measure the degree of achievement of these commitments, the rights and duties of users when using our services, the mechanisms of collaboration and participation of users in improving our services.

                 Leaflet                       Complete version
Folleto divulgativo      Folleto divulgativo     

Term of duration

It will be in force for four years from the 1 January 2021, unless important variations of their contents may anticipate its revision. The Service Charter has been approved by the Vice-Principal for Strategy, Quality and Information Technologies.

València, January 2021