Right of users

Users of the services offered by the Secretary’s Office of the Facultat de Facultat de Filologia, Traducció i Comunicació, have their rights recognised on the article 13 of the Law 39/2015, from 1 October, on the Legal Regime of Public Administrations and Common Administrative Procedure, and particu-larly:

To have at their disposal updated information and adequate content on the services offered by the secretary office.
To be informed with efficiency of the procedures those affect them.
To be treated with due respect and consideration by all the staff of the secretary office.
To know the identity of the staff who processes the procedures in which they take part.
To present suggestions, complaints and congratulations that they consider appropiate in relation to the services given by the secretary office in which they are an interested party.
To have guaranteed personal data confidentiality according to the current regulations.
To have access to the facilities and services needed so that students with physical or sensory disabilities can properly take their studies and get an appropriate academic training.
To be attended in the official language de la UV initially expressed by students.
To know the module programmes and the professors in charge.
To get equality and to not being discriminated in terms of gender, ideology, birth, language, sexual orientation, disabilities or any other circumstance.
To the data protection of Social Security, in the terms and conditions the legal provisions that regulate it establish.
To honour, personal privacy and image.
Any other right arising from the current regulations.