The report of the University of Valencia's Suggestions, Complaints and Congratulations Mailbox for the 2020-2021 academic year was presented to the Governing Council on the 1st of February 2022.
The main figures for the functioning of the mailbox this academic year are: a total of 2.148 communications were received (complaints, suggestions and congratulations), of which 2.032 were accepted, detailed by type of communication as follows: complaints (80,1%), congratulations (12,9%) and suggestions (7%).
According to the profile of users, the group that has presented more communications is the alumni (89.3%). Regarding gender, 70.3% of users were women.
Finally, according to the type of causes, 55.9% of the communications were related to academic issues, followed by 8.4% relating to management. It should also be noted that in 19.7% of the communications received, users did not specify the specific cause and attributed it to other causes.
The Analysis and Planning Service has published the document, which is accessible to the university community, on its website.
