Oferta de Màsters Oficials

Academic, scientific or professional interest: From the perspective of its social and economic impact, the increasing application of quality management by organisations from developed and emerging economies has become one of the drivers of their competitiveness. Moreover, it has spread throughout Europe not only to private businesses but also, in recent years, to sectors traditionally disinclined to introduce management innovations, such as health services, universities and schools, as well as to public administration. This expansion in the scope of the application of quality management gives us a first idea of the power and utility of this form of management and, therefore, of the existence of career opportunities in this field, which is closely related to the existing demand for the postgraduate studies presented here. The implementation of the international standard known as ISO 9001 has facilitated and stimulated the spread of quality management. This model, designed to help forward the implementation of a management system that facilitates continuous improvement and customer satisfaction is becoming a requirement for organisations to participate in developed markets, at both national and international levels, especially when it comes to supplying goods and services to other organisations. On the other hand, it is important to note the dissemination of quality management carried out by the European Foundation for Quality, that through the EFQM Excellence Model has promoted and implemented its advanced approach of total quality management. This approach incorporates a strategic perspective that emphasises the importance of customer satisfaction, leadership, human resources, and the improvement of product processes and design. The benefits resulting from its implementation are improved customer service, greater managerial ability, greater commitment of managers and employees, and greater consideration of the importance of learning, indispensable for continuous improvement.