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Those users who feel that the commitments outlined in this Service Charter are not being met should direct their complaints and comments through the UV message board for suggestions, complaints, and other comments (https://www.uv.es/bustia) or the Registry of the Universitat de València.
In cases of non-compliance, the unit will inform the complainant in writing of the reasons for the breach and of the measures put in place to correct the detected error. Failure to comply with the commitments outlined in these guidelines shall not result in any fiscal liability on the part of the administration.
