Any student, PDI (Teaching and Research Staff), PAS (Adminstrative and Service Staff), natural person or legal entity may make complaints regarding compliance with the accessibility requirements established by current regulations and request information regarding content that is excluded from the scope of application.

1. Application procedure

At the Universitat de València, requests for accessible information and complaints are presented and registered in accordance with the requirements established in the Spanish Law 39/2015, of 1 October on the Common Administrative Procedure of Public Administrations.

Registry Office of the Universitat de València
Av. Blasco Ibáñez, 13 - Level 1
46010 - Valencia
https://www.uv.es/registry

Applications should be addressed to:

Universitat de València
Web and Marketing Unit
Burjassot Campus
General Services Building
B Access. 1st Floor
Av. Doctor Moliner, 50
46100 Burjassot (Valencia)

When drawing up the application, the facts, reasons and request must be specified as clearly as possible, so that it can be established that the application is reasonable and legitimate.

Once the request has been received, the Web and Marketing Unit (UWM) will reply to the interested party within twenty working days with the following information:

  • The Unit that issues the answer.

  • The Decision that has been taken.

  • Where appropriate, the accessible information requested.

  • Where appropriate, the estimated time frame and the structure of the UV responsible for taking action to correct a possible breach, if such action cannot be taken immediately.

  • The UV structure or body to which a complaint may be submitted and the procedure by which the complaint may be made

This period may be suspended if the UWM has to request the person concerned to provide, within ten working days, the necessary clarifications for the correct processing of the request for accessible information or complaint.

Once this period has expired without the interested party having provided the necessary clarifications, the processing will continue.

 

2. Complaint procedure

If the UWM's reply to the applicant has been rejected, or if the applicant does not agree with the decision taken, or if the reply does not meet the requirements, the person concerned may initiate a complaint in order to ascertain and oppose the reasons for the rejection, request that appropriate measures be taken if he does not agree with the decision taken, or set out the reasons why the reply is not considered to meet the requirements.

A complaint may also be lodged if the twenty working day period has elapsed without a reply being received.

This complaint must be presented and registered, as mentioned above, in accordance with the requirements established in Spanish Law 39/2015 of 1 October (See also https://www.uv.es/registry ) and addressed to the highest body of the UWM, i.e. the Principal of the Universitat de València. 

Once the complaint has been received, the Universitat de València will respond to the interested party within a maximum period of two months.

At the end of this period, it may be suspended if the interested party is required to provide, within ten working days, the necessary clarifications for the correct processing of the complaint. Once this period has elapsed without the interested party having made the appropriate clarifications, the processing of the complaint will continue.

Once the maximum period for resolving the complaint has elapsed without notification of its resolution, it will be understood that the complaint has been rejected.

Administrative appeals may be lodged against the resolution of the above complaint, in accordance with the provisions of Article 112 of Spanish Law 39/2015 of 1 October .