The users of the web manager of the Universitat de València (UV) have support service through which, by filling in a simple form, they can check the incidents that may arise in the edition of their web portals resolved quickly.
2 november 2020
The support service for users of the content manager of the Universitat de València is a tool implemented by the Web and Marketing Unit (UWM) to channel in an agile and efficient way all the requests for support from the editors of the corporate web portals. Their proper use, especially when filling in the form fields, is essential for a quick and satisfactory response to requests for support.
Users need to bear in mind that, in terms of response and organisation, it is more efficient to make a request for support through this system than to telephone or send and email. Requests received through the ticketing system allow for a better organisation of work and an optimal distribution of tasks among UWM staff, and therefore a quicker response. This is the reason why all requests for support have to be processed through the ticketing system.
The support service can also be accessed via the UWM website, through the first of the shortcuts under the header.
Support options
When accessing, the platform asks for the user’s identification, and then displays several options on the type of request:
- Corporate web editing support
- Visual Corporate Identity
- University events
- English translation of the corporate websites
- XatUV (UV Chat Service)
- Content management system registrations and cancellations
- Training
The most demanded is the first one, ‘Corporate web editing support’, designed to collect requests related to publication problems in free texts, novelties, new features, generation of elements such as pages, banners, new tabs, quick links, new web structure, etc. The ‘Visual Corporate Identity’ option deals with everything related to the use of logos, emblems or official seals of the Universitat de València.
In the University events section, requests for the publication of events in the agenda, their modification, deletion or sharing are collected.
Translations include requests to generate English versions only of text published on one of the UV’s corporate web portals.
XatUV (UV Chat Service) deals with all incidents related to this new interactive information service for the university community.
Finally, there is the training section, which at present can only be remote because of the Covid-19 crisis. However, the applicant will have access to numerous manuals and tutorials on the operation of the UV web manager.
A simple form
After choosing one of the support options, the system opens a form with simple fields to be filled in describing the type of incident. It is important to specify the web portal for which you are requesting support, and in the ‘Remarks’ field attach, if applicable, the url of the specific page where the potential problem is located, and give the telephone extension or email of the author of the request.
Identifying the problem in as much detail as possible, as well as its location at the place of publication, will help in the quick resolution of the described issues.
