The Service Charter of the Communication and Marketing Service is a result of our focus on meeting the needs of our users. The objective of this charter is to inform users about the following aspects:
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The services we offer.
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The quality commitments we undertake in their delivery.
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The indicators we will use to measure the degree of achievement of these commitments.
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The rights and duties of users when using our services.
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The mechanisms for user collaboration and participation in improving our services.
The other objective of this Charter is to contribute to institutional improvement through a process-oriented management approach, taking into account the needs and expectations of users to enhance the delivery of the services offered. Both objectives enable a more appropriate provision of the services we manage and a better perception by our users; in this way, we aim to contribute to the continuous improvement of the Universitat de València.
