The first step that must be followed by the registry office and the destination group / unit is to read the message in order to access the request and record:

To that end, access the received messages window and select INTERNAL APPLICATION or sort by type:

Once the message is located, select the “See message” action and accept its content:

After having accessed its content, it’s necessary to check what’s requested and what documentation is to be sent, determine if the destination unit / group is the right one and then pass onto managing the record.