The UV research groups (GIUV) are regulated in the 1st chapter of the Regulation ACGUV48/2013, which explains the procedure for creating new research structures. They are basic research and organizational structures that result from the voluntary association of researchers that share objectives, facilities, resources and common lines of research. These researchers are also committed to the consolidation and stability of their activity, work in groups and the capability to achieve a sustainable funding.
The research groups included in the previously mentioned Regulation are registered in the Register of Research Structures of the Universitat de València (REIUV), managed by the Office of the Vice-principal for Research. The basic information of these organisms can be found in this website.
Participants
Data related to research groups featured in various information dissemination channels shall not, under any circumstances, imply a statement or commitment regarding the employment or academic affiliation of individuals associated with the Universitat de València. Their inclusion is solely the responsibility of the group directors. Updates will be made upon request from interested parties.
- Registered groups in the Register of Research Structures of the Universitat de València - (REIUV)
Reference of the Group:
Description of research activity: GIPOS investigates the interrelationship between the internal processes of service organisations (climate, justice, emotional labour, conflict, etc.) and variables that have to do with the performance and well-being of workers, as well as results in terms of customer satisfaction, quality of service and quality of life of users. It also explores the shared or divergent views of the actors involved (users, workers and managers). The research is carried out mainly through field studies in sectors such as hotels, restaurants and care centres for people with intellectual disabilities, among others. Experiments are also carried out both in the field and in laboratory contexts, and interventions related to the "survey feedback" methodology and group workshops on creativity and improvement are carried out.
Web:
Scientific-technical goals: - Estudiar el impacto de procesos internos de los servicios (clima, justicia, regulacion, etc.) sobre el desempeño y el bienestar de los trabajadores
- Estudiar el impacto del desempeño y el bienestar de los trabajadores sobre resultados externos (calidad de servicio, satisfaccion, calidad de vida)
- Estudiar los procesos grupales y su impacto tanto a escala individual como de equipo
- Estudiar las causas y efectos de las percepciones compartidas en relacion con el servicio por parte de usuarios, trabajadores y directivos
- Estudiar el impacto de las intervenciones de "survey feedback" y creatividad sobre la mejora de los servicios
Research lines: - Service climate, quality of service and user satisfaction and quality of life.Study of the service climate and quality of service and its impact on user satisfaction and quality of life.
- Justice in organisations.Study of justice in organisations and its impact on the performance and well-being of workers.
- Emotional regulation.Study of emotional regulation and its impact on the performance and well-being of workers.
- Conflict in organisations.Study of organisational conflict and its effects on individuals and teams.
Group members:
CNAE:
Associated structure: - Institute for Res. of the Psy. of Hum. Res. Org. (IDOCAL)
Keywords: - Calidad de servicio, satisfacción del usuario, calidad de vida del usuario, orientación al usuario, feedback, apoyo del supervisor
- Justicia distributiva, justicia procedimientos, justicia interacción, justicia en equipos,
- Regulación emocional, actuación profunda, actuación superficial
- Conflicto de tarea, conflicto relacional, toma de decisiones
