According with the integration policy of the University of Valencia, libraries offer the following services:

Documents order

       Possibility A:  User requests a document by making a reservation through the Trobes catalog, by telephone, email, or Library responds form.

1. Books are searched in loan section..
2. Reservations are made and books are left on the reservation shelf. The user can pick them up personally or authorize a person to pick them up on their behalf using this form.

      Possibility B:  User goes to the library

1. If he needs help searching the catalog, he will be assisted at the loan desk.
2. Once the bibliographic search is done, the library staff physically locates the books and makes the loan.
3. If loan staff has work overload, it will offer the user the possibility of waiting or returning later

Borrowing (undergraduate and postgraduate students with disabilities)

1. Type 1. Regular loan: 60 days, renewable up to 360 days
2. Type 2. 15 days loan: 30 days, renewable up to 180 days
3. Type 3. 7 days loan: 15 days, renewable up to 90 days
4. Type 4. Laptop loan: 30 days, renewable up to 180 days
5. Type 6. Objects loan: bookrests, lens: 1 day without renovation

Maxim number of copies: 40 and 1 laptop       

 Choose the library to collect the requested documents (undergraduated and postgraduated students)

• Students could request/collect the documents in any library, indicating it on the loan desk, by phone, by e-mail or in The Library responds form.

SVIsual Service: Accessible Assistance in Sign Language

With the aim of ensuring inclusive and accessible services for everyone, the Servei de Biblioteques i Documentació de la Universitat de València, in collaboration with the UV Disability Unit, provides the SVIsual service at all public service points.

SVIsual is a free real-time video interpreting service that facilitates communication between library staff and people with hearing impairments. Through a video connection, a sign language interpreter acts as an intermediary, enabling smooth and effective communication.

When a user needs assistance, they can contact the SVisual service at the front desk. Within seconds, a connection is established with the interpreting service, which translates the conversation between both parties.

The service offers the following advantages:

• Immediate assistance without communication barriers.
• Greater autonomy for people with hearing impairments.
• Equal access to library services and resources.