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  • Estudiants

To help improve the services offered, library users may:

  • Give their opinion on the quality of the services offered by the SBD.
  • Make suggestions for improvement.
  • Make a formal complaint when the services provided prove unsatisfactory.
  • Receive special attention to their information needs, concerns, questions, etc. with regard to the services offered by the SBD.
  • To participate in any of the representative bodies involving Library and Documentation Services (SBD).

To contact the SBD, please use any of the following:

Open communication paths:
Telephone (+34) 96 398 31 40
Mailing address C/ Universitat, 2 - 46003 VALENCIA
Fax (+34) 96 386 48 33
Personal attention At any of the library help desks and in the Central Offices
Online attention The Library responds
Mailbox for complaints, suggestions, and comments Access
Surveys Access

Additional commitments

  1. We are committed to responding to complaints and suggestions within 30 calendar days.
  2. We are committed to informing anyone making a suggestion of the effects this may have on improving the services offered by the library.
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