Segell 500

The Servei de Biblioteques i Documentació of the University of Valencia has achieved a new and significant recognition in its journey towards excellence. In the recent evaluation, the Servei has obtained the EFQM 500 Quality Seal, with a score of 576 points, a milestone that consolidates its position as a benchmark in quality management, innovation, and sustainability.

This recognition, awarded by the European Foundation for Quality Management and the Club de Excelencia en Gestión (CEG), highlights the commitment and effort of all the Servei staff, who work daily to provide quality service to the university community.

The evaluation report has highlighted several strengths of the Servei de Biblioteques i Documentació, including:

• A solid governance and management structure, allowing participatory decision-making aligned with strategic objectives.

• The application of the EFQM model as a transformation tool, consolidating a culture of continuous improvement.

• A clear service orientation and effective segmentation of stakeholders to better adapt to the needs of the university community.

• The promotion of open science, with initiatives such as the RODERIC Repository, the Scientific Production Portal, and the TÚRIA Portal.

• A talent management and staff training strategy that fosters innovation in libraries.

This achievement has been made possible thanks to the dedication and involvement of all the staff of the Servei de Biblioteques i Documentació, as well as the support of the academic authorities.

With this new quality seal, the Servei de Biblioteques i Documentació reaffirms its commitment to excellence and continues working to provide an innovative and sustainable service at the University of Valencia. For more information about SBD quality service, please consult this link.